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Global

Operations

Ryan Tognazzini

CEO

Ryan Tognazzini

CEO

Along with leading worldwide operations, Ryan is also responsible for the overall strategy and growth of iGrafx. Ryan’s extensive experience at fueling company innovation and driving business performance previously as a Principal at SBI, and GM of Cintas in San Francisco, lends itself well to expanding the footprint of iGrafx as we look to drive business performance for our customers through the achievement of process excellence with our powerful suite of solutions. 


Ryan believes that the increasingly competitive world that companies are faced with can only be met with applying evidence-based methodologies and solutions that yield the results they need to thrive and achieve their operational goals.

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Ed Maddock

Chief Technology Officer

Ed Maddock

Chief Technology Officer

Ed is responsible for the design, development, delivery and positioning of all iGrafx products, and works closely with Sales, Professional Services, Support and Marketing at iGrafx Headquarters. With more than 25 years of experience supporting business process management solutions, as well as delivering process services to help companies optimize their business, Ed continues to lead company efforts to enhance and maintain its position as a recognized leader in the marketplace. Starting with his co-founding adventure at AdvanEdge Technologies, Ed has been a driving force of leading process solution development throughout iGrafx history. Prior to that, he held senior engineering management positions at Motorola and Mentor Graphics.

Ed firmly believes in the concept of developing both passion and credibility in anything you do. That approach is channeled into delivering easy-to-use products that satisfy complex requirements, and providing customer satisfaction with unrivaled technical support. Ed works to instill that same type of passion in his teams, ensuring the best possible outcomes for everything iGrafx delivers.

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Angela Smoller

Director of Finance

Angela Smoller

Director of Finance

Angela joined iGrafx in 2015 and is responsible for monitoring overall business performance while managing financial, human resources and administrative functions.  Angela’s extensive experience, previously as a Corporate Controller at Packet Design, as well as AVP of Finance at Xerox, marries well with her common-sense approach to all matters business.

Working closely with all departments to ensure budgets are well-planned and followed, Angela ensures that business “wants” are real needs, backed by sensible plans with the best chance of success.

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North America

Sales

Tom Scanland

VP North American Sales & Services

Tom Scanland

VP North American Sales & Services

Tom is responsible for designing, implementing, and executing the iGrafx sales strategy for North America.  He brings over 25 years of technical software sales, sales management, and channel development to his role.  Tom focuses sales initiatives toward customer relationships that benefit most from the strategic impact of the iGrafx solution suite.  He has extensive experience assisting global enterprises with the management of digital information, business intelligence, and the integration of data and applications as a means to maximize business performance.  Prior to iGrafx, Tom held senior management positions with Autonomy, Documentum and Intergraph Corporation.

Tom believes in building a foundation of loyalty and strength among his customer base.  His Customer Advocate Program is a mature, field tested approach to establishing mutually beneficial relationships for both iGrafx and their growing customer base.

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Lisa Schoch

Vice President, Major Accounts

Lisa Schoch

Vice President, Major Accounts

Lisa’s passion for business process management is apparent with her 20 plus years of experience working with organizations to help them improve their bottom line performance. As a modern sales leader, Lisa has partnered with organizations to help them achieve their business goals by enabling them to effectively capture and communicate the information necessary to aid in the alignment of strategy, people, processes, and technology.

Working as a consultative partner with large international and governmental organizations, Lisa has helped them achieve strategic success around multiple areas including risk management, business process optimization, organizational alignment, and change management.

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Phil Smoller

Account Executive

Phil Smoller

Account Executive

Phil is the account executive for the Southeast region of North America, and has been with iGrafx since June of 2016. He has spent the majority of his career in the engineering and manufacturing industries, helping companies maximize operational performance goals through process excellence. Phil is passionate about helping his customers succeed, and takes a personal interest in making this a reality for them.



Phil lives in Austin, TX with his wife and newborn son. He enjoys any kind of outdoor activity, and is an avid Boston sports fan.

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Kyle Danehy

Sales Development

Kyle Danehy

Sales Development

Working as an Outside Sales Rep, Account Manager and Project Manager, Kyle has been providing extraordinary customer support for longer than he cares to mention. Some quotes about Kyle: 



“He keeps a great attitude when dealing with challenges and has a creative mind to think of new solutions to old problems. He has the ability to think ‘Big Picture’ and always keeps the customer as his #1 priority.” – Former Manager



“In addition to being an over-achiever where customer satisfaction is concerned, Kyle went above and beyond his duties as an Account Manager…”- Former Customer


“Kyle has always gone above and beyond my expectations of his service. Working with Kyle on an account or project is always a pleasure as he is a master of his trade.” – Former customer



“He is such a nice boy.” - Mother

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Rick Lytle

Regional Sales Manager

Rick Lytle

Regional Sales Manager

Rick has been with iGrafx since November 2016, but in the BPM space for 15+ years with companies such as IBM, EMC and OpenText. Rick is our Regional Sales Manager for the Western US and Canada, and has a passion for helping companies realize their untapped potential.

Born in Southern California, Rick raised his 2 boys in Oregon. Rick now lives in Boise, ID and has a passion for skiing, mountain biking, golf and cooking.

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Matt Sundberg

Regional Sales Manager

Matt Sundberg

Regional Sales Manager

Matt’s role at iGrafx is to drive new sales, territory expansion and customer satisfaction for our customers in the North Central Region. He’s been in Enterprise Software and IT sales for the last 15 years, and has always approached his customers with the goal of creating a trust-based, value add relationship.

Prior to iGrafx, Matt’s time was spent between Teradata and HP Enterprise–Vertica as an Enterprise Account Executive, working to help clients navigate the always confusing landscape of “Big Data”. In this role, he focused on business value, and helping customers to set meaningful/measurable success criteria for their projects.

When not grinding out sales calls, he loves to be outdoors fishing, hiking, playing tennis or watching his 9 and 11 year old girls playing fast-pitch softball, soccer or whatever keeps them moving. Matt lives in a suburb of St. Paul MN where he was born and raised.

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Solutions Engineering

Robert Thacker

Director, Solutions Engineering

Robert Thacker

Director, Solutions Engineering

For over 15 years, Robert has managed the successful implementation of Process Improvement projects for many different organizations. These projects aided in the release of new products and refined existing processes, resulting in great time and cost savings. He firmly believes that your processes are at the center of everything you do. If you don’t understand your process, you don’t understand your business. Robert is a Certified Six Sigma Black Belt and has worked with customers in Financial Services, Health Care, Government, and Manufacturing, teaching them not only how to use iGrafx, but to better understand the services they as a company provide, and the connection to the processes that drive them.

Robert oversees our Solution Engineering group and is our resident Beer Cicerone (you can look that up later…basically not only can he help you understand and improve your process, but he can tell you what beer goes best with it).  His Solution Engineering group is a departmental crossbred hybrid, responsible for being the liaison between our customers and pretty much everyone else.  Robert works with sales to define and understand our customers’ objectives and goals, and tailors discussions and demonstrations on those components.  He provides feedback from our customers to product management and development, helping to improve our offerings.  Being a nerd whisperer, he also is able to translate product developer speak into people language.   Robert also likes to bust out his Marketing skills and manages our social media, keeping folks in the know about iGrafx.  He also supports marketing by assisting with Trade Show scheduling and staffing, and on many occasions, speaking at those shows. 

If you have ever seen Robert speak, you will probably notice his hands move a lot.  This is because he is also proficient in American Sign Language, and regularly works with the deaf and hard of hearing in his local area.  Which is ironic because we often call him ‘the voice of iGrafx”.  If you call iGrafx, he is the phone system.

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James Berrocales

Solutions Engineer

James Berrocales

Solutions Engineer

With over 15 years of experience in Business Process Management, James has used his talents as a Certified Process Manager to find and implement process efficiencies with a focus on Process Integration, Portfolio, Risk and Project Management.

Given his background, James is an invaluable asset to the iGrafx family as he is responsible for delivering solutions based product demonstrations and proofs of concept which allow our customers to experience the power of iGrafx. Through their interactions with James, our customers are able to see exactly how iGrafx solutions can empower them to achieve their organizational objectives around process efficiency, cost management, and regulatory compliance. James also handles technical issues which arise during a sales cycle and sets appropriate expectations related to our products and services. You may have seen James at an industry Trade Show where he often travels to showcase our newest capabilities, and network with our present and future customers.

Those who work with James know that he is passionate in his belief that in life, the right thing to do is always the right thing to do and that this belief should influence all of your interactions with others, including your clients.

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Andrew Pfeiffer

Solutions Engineer

Andrew Pfeiffer

Solutions Engineer

Andrew is responsible for deploying the iGrafx solution and driving client projects in business process analysis and improvement and business/system requirements development.  He mentors clients on business execution and enterprise modeling best practices.  He is an experienced business process and business systems analyst, having over 20 years of experience in business analysis, technology development and system delivery. He has a proven track record of enabling rapid delivery of high business value solutions in dynamic team environments.
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Customer Success

Aaron Bozeman

Director of Customer Success, North America

Aaron Bozeman

Director of Customer Success, North America

Aaron leads our professional services and consulting practice in North America with 23 years of BPM experience spread across more than a dozen industries. Over these years he has transitioned back and forth between being an iGrafx employee and an iGrafx customer at three Fortune 500 companies in various BPM leadership and practitioner roles. The value he brings to our customers is that he has spent many years in their shoes and knows what it takes for them to excel. His passion for our customers’ success will be evident in any conversation you have with him; from a new enterprise wide BPM deployment, to process maturity planning, to an individual process improvement or design project.

Aaron is a Pacific Northwest native and avid cyclist living in a cycling playground of pavement and trails.

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Mark Stanford

Customer Enablement Manager

Mark Stanford

Customer Enablement Manager

Mark’s passion is customer success. Mark likes working with people -- witnessing their small achievements and great triumphs. He loves the feeling when seeing or hearing an excited customer take advantage of a cool product capability. Mark feels even better when participating in big stories. He thrives on helping entire organizations graduate to a new level of process competence. Since 1995, Mark has performed multiple iGrafx roles in Product Management, Marketing, Training, Technical Writing, and Product Support. Mark enjoys sharing his breadth and depth of iGrafx experience with people dedicated to improving their processes.
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Kim Scott

Customer Success Manager

Kim Scott

Customer Success Manager

A Certified Six Sigma Black Belt with more than 18 years of experience with iGrafx, Kim has helped many customers streamline and improve their processes, yielding large cost savings. Kim works hand-in-hand with customers leading Business Process Management Deployment, Process Modeling projects, and with deploying iGrafx software - including methodology, standards, frameworks, governance, configuration, training, and use.  Kim also works with customers to develop Business Process and Simulation Models leveraging Lean Six Sigma and other methodologies.

Kim’s demonstrated ability to transfer knowledge of iGrafx and process improvement concepts to customers results in improved productivity and greater collaboration.

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Frederick Yu

Technical Customer Success Manager

Frederick Yu

Technical Customer Success Manager

Fred has been in the software/business modeling industry for over 30 years.  Previously, he has successfully worked in a number of start-ups in various roles, from product development manager to modeling consultant. He is always dedicated to deliver the very best assistance to customers. Currently at iGrafx, he provides custom solutions with his jack-of-all-trades experience.  He is also our technical engineer responsible for platform installation and configuration assistance for customers.  When he is not working, he enjoys playing Nerf wars with his 2 young children, travelling with his wife and family, and helping the needy around the world through trips with his church.
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Geovanny Abarca

Customer Success Manager

Geovanny Abarca

Customer Success Manager

Geovanny has over 25 years of experience in training and leading global organizations in the understanding, alignment, improvement, governance, simulation, and automation of enterprise-critical business processes.  He also has experience in process performance management and process risk management.

Geovanny has worked in various industries, including Pharmaceutical, Oil & Gas, Financial, Staffing/Employment Services, Government, and IT Services.  Prior to joining iGrafx, Geovanny worked as a Senior Consultant for various global IT Software and Services firms, and was a proven leader, consistently recognized by clients for his professionalism and excellent analytical skills.  Geovanny has served under various roles, including Process Architect and Application Development Team Lead for various multi-million-dollar software development projects.

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Rob Bartel

Technical Customer Success Manager

Rob Bartel

Technical Customer Success Manager

Rob has worked at iGrafx and its various antecedent companies since 1995. After graduating in Electrical Engineering with a biomedical instrumentation focus, Rob came to Oregon in 1978 to work with Tektronix on digital instrumentation, including a research project on a very high speed CCD sampling oscilloscope. Prior to seeing any of that work reach commercial availability, in 1982 he was offered an opportunity with a new startup called Mentor Graphics to help design and build software tools for hardware design engineers. Mentor was, and is, a successful company, but when some previous coworkers offered an opportunity in 1995 to join a new startup he was eager to take another chance.



Rob’s work at iGrafx has been focused on modeling rather than graphics, with special emphasis on simulation modeling and enterprise modeling. After deciding in 2006 to move from Oregon to Missouri to be close to family, his work has become more project oriented and focused on customer success and custom solutions.

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Chris Griffin

Technical Customer Success Manager

Chris Griffin

Technical Customer Success Manager

Chris is the primary point person for the development team when interacting with clients and internal iGrafx Professional Services and Sales teams, working to ensure every outcome is successful. Some of the work Chris focuses on includes customizations via the APIs, implementations (SQL Server/Oracle DB, Tomcat), the cloud, and any other technology that exists or may exist in a parallel universe with which iGrafx needs to work.

Chris has a B.S. in Industrial Engineering from Texas A&M. He started with iGrafx in 1998 in the former Dallas office customizing/integrating the iGrafx FlowCharter application for clients. He has now been banished to the desert in Arizona and wonders why everyone, unlike Arizona, keeps using Daylight Savings.

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Marketing

Jamey Heinze

Chief Marketing Officer

Jamey Heinze

Chief Marketing Officer

Since his first professional position with Xerox more than 25 years ago, Jamey has been a huge proponent of viewing all business interactions through the eyes of the customer. The approach has served well across a career that has included tenure in sales, product management and the end-to-end leadership of marketing organizations.

As CMO at iGrafx, Jamey is responsible for enriching the brand, amplifying market awareness and creating additional demand for what he believes is the best solution in the market.  Prior to joining iGrafx, Jamey was the Vice President of Marketing for Austin-based Hostway, the CMO In-Residence for Predictive Science, as well as the CMO for Hearst-owned CDS Global. In his career as a marketing leader, Heinze has been instrumental in branding, demand generation, product development, launch and strategy.

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Andre Piazza

Director of Product Marketing

Andre Piazza

Director of Product Marketing

Andre is responsible for the creation and execution of iGrafx’s messaging, positioning, sales enablement and competitive intelligence worldwide. Over the years, he’s collected a variety of experiences in the Product and Marketing disciplines in the tech industry. By working closely with customers small and large in software, services, and analytics portfolios, he learned how to assimilate their pains and lofty aspirations, and then deliver solutions that enable them to leap past problems and do more.

He developed a special appreciation for iGrafx customers by having worked in business transformation and process management projects for years, being himself a certified Six Sigma Green Belt.

Andre believes in building intelligent products, and in activating the value of these products with authentic messages that help customers create a new realm of opportunities within their business, and users to have memorable experiences. In his spare time, he loves traveling, and learning about cultures and art. He is a big fan of soccer and Formula 1.

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Justin Harrod

Events and Campaign Manager

Justin Harrod

Events and Campaign Manager

As the Events and Campaign Manager, Justin works with all the departments to achieve marketing and company goals. He coordinates all iGrafx events as well as assists and develops other marketing campaigns to ensure that iGrafx is well represented to both customers and future customers. Justin works to ensure that all experiences gained from events and campaigns are used efficiently and effectively to plan for iGrafx future actions. When Justin is not at work he can be found watching or playing any kind of sports or eagerly anticipating his favorite week of the year, Shark Week. 
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Product Management

Mark Bednarski

Director Product Management

Mark Bednarski

Director Product Management

Mark leads the product management group and the agile product roadmap, steering the direction for all of our solutions. He loves our products, the people at iGrafx, and our customers. Mark works very closely with our customers, listening to their needs and ensuring those needs are transferred into new product functionalities to help meet the challenges they face. He’s thrilled to see our customers successfully achieve their goals by applying our software.

Mark, a Certified Six Sigma Blackbelt, with a certification in the LEADing Practice Methodology, has a long history with iGrafx. For over 10 years, he has held many roles within iGrafx - first with our office in Munich, and currently in our Tualatin, Oregon headquarters. Mark, along with Michael Nyman in Product Development, changed the development process from Waterfall to Agile, allowing iGrafx to react quickly to customer needs by providing frequent incremental releases.

His ability to quickly switch between a bird’s eye overview to the detailed nuts and bolts allows him to stay in control of the many moving parts in product development. It also allows him to communicate fluently between the worlds of customers, management and software engineering. Mark also has a large vertical range in his private life: He enjoys hiking and climbing up the Oregon mountains and in the past he had thrilling deep adventures in the cold German lakes as a technical SCUBA and rebreather diver.

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Adam Leggett

Product Owner, Technical Director

Adam Leggett

Product Owner, Technical Director

Adam leads the business acceleration team which is jointly tasked with overseeing deep technical support in addition to developing custom solutions that help drive iGrafx adoption and enable customers to do more with our offerings.

Adam has worked with iGrafx, and its forebears since the early 1990’s, initially in the United Kingdom, and since 2001, in the Tualatin, Oregon headquarters. His contributions to the company have spanned the spectrum, developing diverse product, departmental and procedural knowledge. In addition to having spent 10 years in the Development team, and 6 years leading the business acceleration team, Adam also worked in Quality Assurance, Localization, and Test Automation while based in the UK. Before moving to the US, he additionally led the Support, Solutions and Consulting group for 3 years.

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Ben Misky

UX Developer

Ben Misky

UX Developer

Ben has been working in visual and Interaction Design for the past 15 years in organizations ranging from studio agency to enterprise business-to-business, with broad expertise designing responsive software applications and interfaces for native and third party frameworks.  His greatest joy is to find perspective in balancing client, technical, and user needs. He also likes to cook and runs the iGrafx Dungeons and Dragons game.
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Product Development

Michael Nyman

Director of Development

Michael Nyman

Director of Development

Michael has a long history with iGrafx. He originally started as a developer where he was the architect of the original Process Central. Over the years he's played a major part in nearly every product iGrafx has developed. Working with Mark Bednarski, he successfully converted the development process from waterfall to agile while simultaneously leading the team that re-imagined and re-architected our flagship product. He loves the dynamics of the people on the team and is proud of the vibe they exude as well as the quality of their work.

Michael grew up on a farm and loves the outdoors and gardening and his office is filled with plants. He plays a lot of piano and a little guitar and he's been known to beat people at chess while blindfolded. His ability to find memory stomps and resource leaks in windows programs and embedded systems is world class.

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Scott Glazer

Development Engineer

Scott Glazer

Development Engineer

Scott prefers JavaScript to C++ and JSON to XML, but he’s worked with all of them over his decades spent designing and coding at iGrafx. He’s the architect and chief implementer of the web-based BPMN diagramming tool and has made major contributions to countless other parts of the iGrafx suite of solutions.
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Nils Peuser

Computer Systems Analyst

Nils Peuser

Computer Systems Analyst

Within the last 8 years, Nils has been working on the whole spectrum of software iGrafx has to offer. While developing a variety of our customer-facing products, he has come in contact with an abundance of technologies and learned how to leverage them to make customers successful and his team members happy. Most of his time is spent designing and coding the architecture that helps shape the future of the product. Another big part of his effort is directed towards driving the agile processes at iGrafx by researching and then implementing ways to improve collaboration. As a result, his fancy-pants presentations have become almost notorious. If he is at work and not doing any of these things, he is probably joking around with his colleagues or being vanquished by them in some new board game in the break room.

Nils – a German native – is an Entrepreneur that is always eager to take on new challenges. From developing browser games back in 2005, helping start-ups with their initial products, to creating BPM software, he finds joy in all of these things. Out of the office, Nils' passions include traveling the world with his lovely wife, being outdoors (preferably in the sun), and floating back from Bakasana to Chaturanga Dandasana.

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Aaron Hoyt

Development Engineer II

Aaron Hoyt

Development Engineer II

Aaron has been a software developer at iGrafx for just over 3 years, evolving from a code-monkey into a code-ninja. Before that, he worked 15 years at Starbucks, followed by a short stint in a support position elsewhere. His optimistic outlook and cheerful demeanor are both obnoxious and infectious. Aaron has also been an enthusiastic proponent of lunch-time gaming, and of a variety of other fun company events (Chili Cook-off, Halloween Costume Contest, Primate Theater, etc). At home, he and his wife have two children; an 8-year old daughter and a 5-year old son. As a family, they enjoy going camping, playing games, and watching 80’s movies.
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Jeremy Chartrand

Development Engineer

Jeremy Chartrand

Development Engineer

Jeremy enjoys long walks in the mountains and writing bios for the company website. His work days are spent writing code and award-winning bad poetry, proclaiming "Ship it!", and losing to Scott Glazer in trivia contests. At home, he mostly tries to keep his kids from hurting each other too badly. If the kids stop fighting long enough, he spends time playing games with them or reading to them, complete with different voices for each character (although Dumbledore and Lupin sound suspiciously alike…).

His kids often tell him that he’s weird. They are probably right.

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HK Ouanesisouk

Senior QA Engineer

HK Ouanesisouk

Senior QA Engineer

HK has been with iGrafx since 2014, and has over 10 years of QA experience working in companies such as Microsoft, Intel, and Elemental Technologies. He is passionate about quality assurance. A strong advocate for customers, HK has a high standard for the user experience and the quality of our products. He finds great pleasure in writing test automation and seeking out bugs. He is constantly looking for ways to improve his technical acumen and testing process, and enjoys learning about new technology and solving problems.



While not working, HK enjoys spending time with family and friends, reading and playing his guitar, and karaoke.


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Lee Rudd

Senior QA Engineer

Lee Rudd

Senior QA Engineer

Lee, with over 10 years of experience as a QA Engineer, is responsible for ensuring the quality of our software for our customers.  He does this with a combination of manual, automated, security, and performance testing.  Lee has previously worked at GE and UTC as a QA Engineer performing manual and automated testing.  

In his spare time, Lee enjoys spending time with his family, motorcycling, and camping.

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Daniel Alner

Development Engineer

Daniel Alner

Development Engineer

Daniel is one of the newer members of iGrafx. A background in primarily JavaScript, he doesn’t mind what programming language he works in but has his favorites. He enjoys new challenges to work on and when he’s not coding, he’s probably enjoying the Oregon weather by hiking.
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Sydney Campbell

Development Engineer  

Sydney Campbell

Development Engineer  

Sydney comes from our friendly neighbors up north. She enjoys all things Canadian from Maple Syrup to Hockey. While attending the University of British Columbia she discovered her passion for programming and received a degree in Computer Science and Biology. Sydney is a Java enthusiast and a nerd at heart.
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Ryan Harvey

Development Engineer  

Ryan Harvey

Development Engineer  

Ryan is almost too excited to be on the team at iGrafx.  He received his BA in 2012 in Philosophy from Buffalo State College and upon discovering that coding fulfilled his passion for logic and problem solving, he was compelled to pursue a career as a developer.  He recently joined the team after completing a program at Epicodus code school focusing in Java/Android development, and an internship with Eber Health.   He looks forward to the challenges and growth opportunities that this exciting role will provide, as well as the opportunities to help make the product even better.  He feels right at home working with a small tight knit group like the dev team here at iGrafx.  His other interests include listening to/creating music, annoying his fiancé and hanging out with his best friend; his cat Emily.  
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IT

Erick Ruiz

Director of Information Technology

Erick Ruiz

Director of Information Technology

By Day: Erick’s responsibilities are to oversee the global IT infrastructure of iGrafx on a day to day basis. From Server and Network administration, to managing projects with different department stakeholders. He has over 15 years’ experience managing/directing technology groups with the emphasis on providing excellent customer service to his internal customers.

By Night: He is a loving husband and father, geek, gamer, “dance dad”, professional Pokémon trainer, foodie, movie lover, roller coaster enthusiast, and beer snob.  

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Jeshua Neff

IT Administrator

Jeshua Neff

IT Administrator

Jeshua is the Helpdesk problem solver for day-to-day tech issues. Computer showing the dreaded blue screen? He can fix that! Printer jammed? He's your guy. He’s always eager to learn new skills and strives to execute tasks in the best way possible. He comes from a strong customer service background and is eager to help solve problems so that others can work without interruption.  

When he’s not at work, Jeshua enjoys spending time with family and friends, is an avid gamer, and loves to play sports whenever he gets the chance.

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Operations

Mary French

Office Manager

Mary French

Office Manager

Just like a stage hand at your local theater, as Office Manager, Mary works behind the scenes to ensure the office runs smoothly, allowing for a more productive environment for all. When not answering the phone, acting as the shipping/receiving department, processing orders, or working with the landlord and local vendors, you'll find Mary behind a pair of binoculars tracking down local birds.
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Europe, the Middle East & Africa

Operations

Armin Trautner

Managing Director EMEA

Armin Trautner

Managing Director EMEA

Armin is responsible for all business operations in Europe, the Middle East and Africa. He has been a well-known presence within the Business Process Management industry, previously serving as managing director for Micrografx EMEA where he spearheaded sales development and activity throughout the region. Armin has over 20 years of experience in the IT industry, including positions at Siemens-Nixdorf and Informix, and evosoft Kommunikationstechnik GmbH.

Armin has a strong belief in teamwork and commitment as evidenced by the tight-knit community he has built of international colleagues and partners, and which strengthens their ability to positively service iGrafx customers.

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Elma Ismeier

Office Manager/Customer Accounts Specialist

Elma Ismeier

Office Manager/Customer Accounts Specialist

Elma has been with iGrafx for over 12 years and is responsible for order and entry, CAS and also assists with HR and Finance. Before iGrafx. Elma worked at a hotel as a Manager’s Assistant, where she executed her apprenticeship as a hotel specialist.

Any questions or concerns? Contact Elma. She is the center of the EMEA office and the right hand of our managing director Armin. Although she is juggling many tasks, she always wears a smile on her face and is highly appreciated by her colleagues.

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Sales

Ludmilla Hauk

Sales Development Representative EMEA

Ludmilla Hauk

Sales Development Representative EMEA

Ludmilla, with many years of experience with software companies previously, supports our sales team in EMEA. She is the first point of contact for potential customers. She undertands the problems companies face, and works towards finding the optimal solution for them. Customer satisfaction is her top priority
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Katharina Hecht

Pre-Sales Team Lead EMEA

Katharina Hecht

Pre-Sales Team Lead EMEA

As a Business Process Management Consultant for the EMEA region, Katharina helps customers grow their business by leading implementation projects and teaching users how to best apply the iGrafx toolset, along with improving their process modeling skills. Her process management experience is based on project work in the automotive and manufacturing industry at worldwide-leading companies, as well as on theoretical input in the field of Industrial Engineering.

Being a strong team player, Katharina believes that leading successful process management projects requires the full commitment on all organizational levels, as well as the existence of an interdisciplinary and transparent project team.

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Daniel Meier

Account Manager DACH

Daniel Meier

Account Manager DACH

Daniel is responsible for selling efforts in the DACH markets. In addition to customer acquisition, Daniel's main tasks include direct customer contact as well as project support. With more than ten years of experience in sales as an external service and sales manager in the investment goods trade, Daniel helps iGrafx to further expand its strong position within the BPM environment.
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Klaus-Peter Stoll

Senior Strategic Account Manager EMEA

Klaus-Peter Stoll

Senior Strategic Account Manager EMEA

Klaus-Peter is responsible for the acquisition and support of strategic clients, business partners, and associations. He has more than 25 years of international sales experience, focusing on customer satisfaction and business processes. Prior to joining iGrafx, he worked in leading positions at intellior AG and Inspire AG.
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Yun-Han Huang

Account Manager UK

Yun-Han Huang

Account Manager UK

Yun-Han is responsible for iGrafx’s UK Business Development, Sales, and Consulting actives in the UK market. She’s passionate about bringing the best BPM software to different organizations and helping them grow and succeed, which explains why she enjoys her role as an Account Manager so much!

Yun-Han holds a Double Master’s degree in Business Administration from EMLyon Business School and LMU University of Munich.

    
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Kilian Kleinhenz

Account Manager DACH

Kilian Kleinhenz

Account Manager DACH

Kilian travels frequently to meet with clients to get a deeper understanding of their challenges and needs. Experienced in handling many complex projects at the same time, Kilian strives to make the customer’s life easier by being a single point person, managing all the needed resources within the iGrafx family.

Driven by the knowledge that BPM is the common ground for every company to define responsibility and create maximum transparency for all, Kilian also sees that at the same time, it is the starting point to move all internal forces and activities in the same direction to be competitive in the future.

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Professional Services

Stefan Hessenbruch

Director of Customer Success EMEA

Stefan Hessenbruch

Director of Customer Success EMEA

Customer satisfaction is what drives Stefan’s life at iGrafx. As the Manager of the Professional Services Team in the EMEA region, he is dedicated to serve all the customer’s needs from support and training, to hi-level consulting.

Stefan is very amenable to the needs of the customer, and leverages his lengthy experience to lead the team to transfer projects into success, as well as providing customer requests directly to product development to shape the future of our products with the voice of the customer. After working in customer service previously at DEC, CSK and Varetis, Stefan started with iGrafx in 1998 by setting up the structure and team that is known as iGrafx Customer Success today.

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Maite Garcia

Professional Services Consultant EMEA and Partner Manager

Maite Garcia

Professional Services Consultant EMEA and Partner Manager

Maite’s slogan, “Ask support“, is right on, as she has a solution for almost every issue popping up. Not kidding. Beside taking care of customer needs, support and training, she is the heart of the Professional Services team and coordinates the actions of her colleagues. Thanks to her extensive knowledge of iGrafx solutions, and fluency in several languages, she is also responsible for the partner management in EMEA.

In her free time she likes either to read or to work with her craft leather projects (the last one was a really impressive handbag).

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Olav Hermes

Senior Consultant EMEA

Olav Hermes

Senior Consultant EMEA

Since joining iGrafx in 2007 as part of the Professional Services Team, Olav takes care of customer consulting projects, coaching and training throughout EMEA. If you have any questions related to Enterprise Management and Six Sigma, Olav is your man. Constantly focusing on quality work, Olav enables iGrafx to excel throughout multiple industries.
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Sebastian Mungai

Junior Consultant EMEA

Sebastian Mungai

Junior Consultant EMEA

Sebastian is responsible for technical aspects of our solutions, Pre-Sales inquiries, BPMN Consulting and Support handling. Curiosity and the deep (and still fresh) theoretical knowledge from his Master’s degree in International Management helps Sebastian bring exceptional support not only to our customers, but also to iGrafx itself.

Winston Churchill once said, “Success is not final, failure is not fatal: it is the courage to continue that counts.“ That is what guides and drives Sebastian in his life.

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Michael Tremmel

Senior Consultant EMEA

Michael Tremmel

Senior Consultant EMEA

Michael as an active member of the Professional Service team and is passionate about BPM, striving to contribute to the success of our customers. Michael has more than 13 years of experience in business process and project management from consulting and industry companies, and has a solid background in process management methodology, as well as strategic and operational process management. His projects fall in a wide range of industries, including various aspects of process management, and BPM implementation in the company, process modelling, process governance and modelling guide, process audits, process control and more.
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André Dullin

Junior Consultant EMEA

André Dullin

Junior Consultant EMEA

Andre’s strengths include many years of experience in dealing with customers and analyzing business figures. His wish is to "We’ve always done it this way" together in the team to transform it into new ideas. We particularly value him for his customer orientation. As a member of the Customer Success team, he would like to ensure that our customers are well supported in the long term. If he is not busy with showing his skills in snowboarding on the slopes in his free time, he likes to cook a culinary dinner for his Friends and Family.
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Marketing

Kathrin Kießling

Marketing Specialist EMEA

Kathrin Kießling

Marketing Specialist EMEA

As Marketing Specialist, Kathrin is responsible for a variety of marketing activities within the EMEA region – from creating customer experience stories to making sure the iGrafx website is up to date. She’s also a go-to resource for partner marketing activities. If you’re looking for her you can find her between stacks of brochures and tradeshow equipment - but be certain – there is a method to this chaos. Kathrin believes in team spirit, curiosity and that good ideas can make a difference.
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Valeriia Grushetska

Marketing Assistant EMEA

Valeriia Grushetska

Marketing Assistant EMEA

Valeriia supports the marketing efforts for the EMEA region, in particular, event management, as well as maintaining the external presence of iGrafx for customers and prospective customers. Whether it is a workshop, webinar, trade fair or other events, Valeriia keeps up-to-date with current trends and developments to ensure the events we participate in are of the highest level.

Valeriia has a Master's Degree in Marketing and Management.

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Julia Reyes

Working Student Marketing & Sales


Julia Reyes

Working Student Marketing & Sales


Julia is our youngest team member and always on board when Marketing or Sales need a helping hand. She provides essential support in preparing events and feeding our Sales team with interesting news and data research. Good mood is guaranteed when she’s in the office!
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Asia Pacific & Latin America

Operations

Taito Nakagawa

Director, Asia Pacific and Latin America

Taito Nakagawa

Director, Asia Pacific and Latin America

Taito is responsible for leading the Asia Pacific and Latin America operations, sales, marketing, and business development.  He has over 20 years of experience and previously served in a similar capacity for Micrografx and Corel. As President and Managing Director of the Japanese entity, he built strong relationships with customers and partners through trust and integrity. He continues these relationships throughout his region by focusing on simplifying business complexities and driving performance. 

Taito passionately believes in closely assisting businesses who are in the process of transformation, especially in the climate of the ever-changing and highly demanding world of global business.

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