| iGrafx Insider Newsletter | Winter 2010 | |
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| Product Spotlight – iGrafx Enterprise Modeler® |
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As organizations become more process-centric and continuously strive to achieve process excellence, business process analysis (BPA) across the entire enterprise is paramount to success. iGrafx Enterprise Modeler® permits companies to model their enterprise and align processes, resources, and systems with corporate goals and strategies to effectively enable compliance and risk management, enterprise architecture and quality improvement initiatives. If it’s important to the business, it’s in the model!In order for Business and IT stakeholders to effectively collaborate, the operational and supporting process landscapes comprising an organization’s process architecture must be comprehensively modeled and seamlessly aligned. By creating and maintaining an enterprise model, stakeholders, business leaders, and employees responsible and accountable for activities comprising business processes ensure alignment with corporate goals and strategies and identify and collaboratively capitalize upon opportunities for improvement without disrupting business operations. With iGrafx Enterprise Modeler®, an inventory of enterprise elements is documented including goals; strategies; human, hardware, and software resources; requirements; products and services; risks and controls; measurements; projects; contracts; and processes. If it’s important to the business, it’s in the model! More importantly, Enterprise Modeler® permits one to define inter-relationships between these enterprise elements thereby constructing a comprehensive enterprise model. With a model prepared, multi-dimensional business process analysis (BPA) is performed. Dimensions of analysis include performance, compliance, risk, impact, gap, and RACI (responsible, accountable, consulted, and informed). Furthermore, inter-relationships are established by reference such that future changes to the enterprise model are automatically propagated thereby ensuring the model’s integrity and accuracy. With a comprehensive enterprise model:
Customers are reaping benefits utilizing iGrafx to improve their business. We invite you to leverage iGrafx Enterprise Modeler® and, in doing so, enjoy greater benefits as you pursue process excellence in a coordinated manner throughout your organization and become more mature in your business process improvement and management activities. To learn more about iGrafx Enterprise Modeler® please visit www.igrafx.com/products/enterprisecentral/ or contact us. |
| Customer Success Story COLT Telecom Group |
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COLT Telecom Group has been providing data, voice and managed services to enterprise customers and governments across Europe since 1993 and is known for its commitment to providing excellent service and highly resilient, secure network services. Thriving in the fast-changing and highly competitive telecom marketplace, COLT has grown from being a single city-based network in London to one that covers 13 countries and provides last-mile fiber access to over 16,000 buildings in 34 major cities. Not too surprisingly, this rapid growth led to disparate and inconsistent processes. To ensure continued delivery of a first class service, COLT realized that they had to consolidate a diverse collection of company wide process documentation into a central repository under a standard methodology. To address this challenge, they turned to iGrafx.
We invite you to read the COLT Telecom Group Case Study and learn how COLT leveraged iGrafx® FlowCharter™ 2009 and iGrafx® Process Central® 2009 to provide management and all 4,600 COLT staff visibility into and a detailed understanding of how processes actually work from a customer perspective. |
Step up to iGrafx Training! At iGrafx, we believe training helps ensure success. Put simply, it jump starts employees. Our training classes enhance our already easy-to-use software by focusing on simple flowcharting concepts initially, moving progressively towards modeling and analysis, and concluding with advanced simulation exercises. In addition, we introduce iGrafx’s centralized communication and collaboration features accelerating an organization’s pursuit of process excellence.
Two types of training are offered:
Self-paced online courses complement our instructor-led training. Engage in an online course Right Now! Our professional services team helps you get the most out of iGrafx. Our instructor training courses introduce you to the power and usability of iGrafx, using the best methods and scenarios developed from the real world. Our instructors explain our BPA solution, show you how to apply it to process analysis, and give you the know-how to apply it to your own projects and initiatives. Our consulting services range from advancing your education on iGrafx, to modeling your processes, to customizing iGrafx to your needs. Whether you use iGrafx training or consulting services, the results you gain will help make success and growth synonymous with what is most important: your business. Please contact us if we can assist you in your pursuit of process excellence. Enroll in a class near you Today! In the coming months iGrafx public training courses will be held at the following locations.
For information regarding future classes as well as iGrafx’s consulting services, please visit www.igrafx.com/services. |