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Enabling Process Excellence
 
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Case Studies

Customers in every industry are getting great results using iGrafx. Whether you are a business analyst, part of the IT department, or involved in a process excellence initiative, your goal is to provide superior value to your organization. Organizations using iGrafx significantly reduce costs, reduce cycle times, eliminate waste and implement best practices by understanding and improving their processes across functional boundaries, geographies and levels of maturity.

See our Summary of Customer Results or read our Customer Case Studies and discover how organizations are using iGrafx to achieve impressive results.

SAP PROJECT MANAGEMENT

Hewlett Packard
Hewlett Packard includes iGrafx for SAP as the Business Process Management application to complement its SAP implementation service methodology.
Case Study Download [1,659 Kb]

PROCESS IMPROVEMENT

Service Birmingham
To revolutionize the way Birmingham City Council delivers services to its citizens and visitors and achieve its objective to realize £1 Billion in operational efficiencies, iGrafx FlowCharter, IDEF0, and Process Central were selected to provide best practice tools and templates and develop a world class quality management framework while minimizing risk and reducing cost to the Council.
Case Study Download [96 Kb]

Barrick Gold Corporation
Barrick Gold Cor­poration, the world’s largest gold mining company understands the importance of continuously improving their business operations and established a Busi­ness Performance Group to focus on business process improvement initiatives. In 2008, defining, standardizing and implementing business processes glob­ally became a key corporate goal. iGrafx business process analysis and collaboration solutions enabled Barrick to achieve its goal and reap numerous compelling benefits.
Case Study Download [181 Kb]

York Hospital
Dr. David Eitel, Director of Health Services Design at York Hospital, needed to quickly analyze if a new urgent care center could be housed in an existing medical building or if a new facility had to be built. He utilized iGrafx Process and Professional Services to obtain an accurate prediction of their needs.
York Hospital Model, Data and Case Study (zip file) [595 Kb]

Britvic
iGrafx provided business flow modeling, enabling Britvic to generate scenarios for business performance. Using iGrafx, Britvic has changed its procedural documentation into flowchart format to create a Process Management System using ISO certification procedures.
Case Study Download [48 Kb]

ABB
ABB aligns disparate business processes using iGrafx Flowcharter and greatly streamlines operations as a result.
Case Study Download [191 Kb]

NASA
Kennedy Space Center (KSC) at the Cape Canaveral Spaceport, is a world-class resource for the space transportation industry. KSC is also one of NASA's principal management centers, responsible for coordinating the thousands of sub-contractors who integrate payloads, maintain ground systems, and launch and land more space vehicles than anyone else in the world.
Case Study Download [90 Kb]

Sloan Valve
Sloan Valve is a leading manufacturer of specialized plumbing supplies that utilized iGrafx solutions to reduce costs and increase employee productivity as they transform themselves into a process-driven enterprise.
Case Study Download [111 Kb]

Commonwealth Bank of Australia
Major bank uses iGrafx process modeling software to increase efficiency and reduce operational risk in order to achieve compliance with the "New Capital Accord" (so-called Basel II) regulations.
Case Study Download [120 Kb]

Xchanging
From its foundation in 1999, Xchanging has been an ambitious, fast growing and internationally focussed company. Becoming publically listed (Plc) in only eight years, the company is now a FTSE 250 company employing more than 8,800 staff in Europe, the USA and Asia, and serving customers in 37 countries across the globe. A key tool in Xchanging’s approach to Process improvement is iGrafx FlowCharter.
Case Study Download [88 Kb]

Potton Homes
Potton Limited has been at the forefront of timber engineering for more than 40 years and is the UK's longest established timber frame manufacturer. It prides itself on its innovation and expertise in design, as well as its quality of manufacture. In order to ensure quality across the company and increase efficiency, Potton has deployed iGrafx FlowCharter.
Case Study Download [651 Kb]

Asgard
Prominent Australian financial firm evolves into a process-oriented enterprise to manage rapid growth and retain knowledge.
Case Study Download [123 Kb]

COLT Telecom Group
COLT has been providing data, voice, and managed services to enterprise customers and governments across Europe since 1993. For the first time ever, management and all 4,600 COLT staff can see and understand in detail how processes actually work from a customer perspective.
Case Study Download [98 Kb]

Promax/4aBetterBusiness
Promax Logistics L.L.C is a wholly owned US subsidiary of a Global Fortune 50 company. Using 4aBetterBusiness' process-based approach and iGrafx tools, Promax achieved significant improvements in labor costs, operational efficiencies and customer satisfaction in under nine months.
Case Study Download [160 Kb]

Hampshire Police
Hampshire Constabulary can trace its history back to 1832 and the formation of the Winchester City Police. More than 170 years later, the constabulary has around 4,000 officers operating from 47 stations and responsible for policing a population of more than 1.8 million people across Hampshire and the Isle of Wight. Hampshire Constabulary has an ethos of ensuring continuous improvement of its services and has adopted business process management to achieve its goal. To document the improvements, Hampshire Constabulary has deployed iGrafx FlowCharter and Process Central.
Case Study Download [147 Kb]

Evangelical Christian Credit Union
iGrafx helped Evangelical Christian Credit Union to achieve its goals of increased capacity, greater employee and customer satisfaction, gains in sales and revenues, and fewer errors in the process.”
Case Study Download [67 Kb]

SIX SIGMA

Novelis
The implemented solution (born within a Lean Six Sigma Black Belt Project) has been the breakthrough innovation within the company that brought about a mindset change and a different point of view, by generating significant economical advantages to the company.
Case Study Download [122 Kb]

Parkland Hospital
Parkland Memorial Hospital is ranked by U.S. News and World Report as one of "America's Best Hospitals." Its Six Sigma team chose the iGrafx software for its process improvement initiatives. It helped Parkland increase patient satisfaction while saving money. It enables sophisticated modeling and simulation and produces easy-to-read graphical results.
Case Study Download [66 Kb]

Decoma
Bumper production without bottlenecks - at Decoma, a supplier to the automotive industry, iGrafx Process for Six Sigma helps to identify inefficient business processes
Case Study Download [870 Kb]

National Semiconductor
Using iGrafx Process for Six Sigma, National Semiconductor’s Central Technology and Manufacturing Group delivers tens of millions of dollars in both hard and soft savings by implementing Six Sigma in over 100 projects.
Case Study Download [83 Kb]

Major Steel Processor
Ron Proper, Senior Quality Engineer, promoted the adoption of Six Sigma as a process-improvement methodology at this major steel processor in the United States. Using iGrafx Process for Six Sigma, they were able to improve process efficiency and reduce costs through optimal application of Six Sigma principles and methodology.
Case Study Download [141 Kb]

Systemax
Using iGrafx Process for Six Sigma, Systemax gained new insights into its business processes by reducing cycle time and error rate, and performing "What-if" scenarios in a risk-free environment. This fortune 1000 company anticipates $1.58 million in annual savings as a result.
Case Study Download [52 Kb]

COMPLIANCE

Piraeus Bank Egypt
When Piraeus Bank Egypt SAE (PBE) was founded in 1978 as the Alexandria Kuwait International Bank, its role was to serve the large number of Egyptian expatriates living in Kuwait. Since then, the bank has extended its remit and grown to be one of the Egyptian financial sector's best-known institutions. The implementation of iGrafx has allowed PBE to examine its business in extreme detail and carefully analyse internal processes across all operational units using standard graphical models.
Case Study Download [389 Kb]

Corel
Global technology enterprise undertakes SOX compliance process for the first time as a U.S. publicly traded company with the help of iGrafx software.
Case Study Download [179 Kb]

Business Process Analysis
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