Webinars

Process Centric SAP, Migraine-Free!
This 50 minute recorded event will cover the following:

• Why managing your SAP implementation from a Business Process perspective can help you get the most out of your investment
• How iGrafx for SAP enables process centric SAP projects, with no extra complexity to hurt and hinder
• Why iGrafx for SAP is hands down the most full-featured, easy to use business process analysis tool available
• How iGrafx helps organizations to fully document and understand the alignment of SAP processes to the business, gaps and all, and be armed with the right insight and knowledge to dramatically improve process automation

Process Mapping and Modeling with iGrafx
In this 54 minute Process Mapping and Modeling session you will learn to:

• Quickly and easily create an iGrafx process map
• Add departments / swimlanes to an iGrafx process map to visualize who does what
• Learn to use smart decision shapes (make multiple outputs easy)
• Capture additional process information within the iGrafx map, for example: shape notes, links to other documents, sub-processes, costs, duration time, custom information
• Easily indicate value class and non value added activities
• Share iGrafx process maps quickly with publish options including publish to PDF

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Advanced Process Simulation with iGrafx
In this 61 minute Simulation session you will learn to:

• Using generators to simulate a variety of arrival patterns
• Reading data from spreadsheets into your models
• Using attributes for complex decision logic
• Matching resources to transactions based on resource attributes or skill level
• Assigning disparate resources to a resource group that may be required for special circumstances
• Logging transactions for more detailed process analysis

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Case Study: Increasing the Customer Satisfaction Rating of an IT Helpdesk
Is your helpdesk, external or internal, successfully meeting the needs of its customers? How would it hold up in a customer satisfaction survey? Join iGrafx and VR Data Systems for a case study detailing the steps it took to increase the customer satisfaction rating of a New York based large financial institution's IT Helpdesk using Six Sigma methodology.
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Lean Value Stream Mapping (VSM) with iGrafx Webinar
In this 56 minute Lean Value Stream Mapping session you will learn to:

• Quickly create a Value Stream Map (VSM)
• Easily create a customized VSM template for your company in minutes, for either manufacturing or transactional processes
• Easily display and customize the timeline and work balancing graph for clear communication
• Develop hierarchical or extended VSMs with "roll-up" of data
• Quickly share a common child VSM to multiple parent VSMs
• Incorporate swimlanes into a VSM
• Collaborate and share VSMs in many different ways

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Building an Environment to support Continuous Improvement
Mike Morris of iGrafx and Khaled Mabrouk of Sustainable Productivity Solutions present how to build an environment of continuous improvement (CI). This 50 minute webinar discusses both the methodology and technology sides of a continuous improvment environment.

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