White Papers
| Unlocking the Potential of Business Process Management |
While Business Process Management (BPM) solutions are a promising breed of enterprise software for organizations focused on process improvement, they are not the complete answer. This paper explores the pitfalls in the BPM highway and describes an approach that enterprises can take to realize the full potential of BPM.
 Unlocking the Potential of Business Process Management [257Kb]
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| Sarbanes-Oxley Section 404 Compliance: A Guiding Framework using iGrafx SOX Accelerator |
This paper will help you get a better understanding of how iGrafx applications can help managers, auditors and independent advisors identify, document, and assess controls to ensure SOX compliance. Learn how the iGrafx SOX Accelerator can be used for documenting financial accounts, mitigating risk, aligning strategies, goals and requirements for the control model, and creating project plans for testing and measuring the effectiveness of the controls.
Sarbanes-Oxley Section 404 Compliance [3.1Mb]
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| Continuous Process Improvement - The Process Approach to Six Sigma |
The results of pairing Business Process Management with a continuous process improvement initiative using Six Sigma can be dramatic. This white paper introduces you to how a business process management approach can be applied within DMAIC, the five phases generally associated with the Six Sigma methodology.
A Process Approach to Six Sigma [559Kb]
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| ISO Certification - Obligations and Opportunities |
In a tough competitive environment, quality products and services are crucial in order to gain and maintain satisfied customers. Through their quality improvement initiatives, the European and US automotive industry is in search of suitable tools to document and manage process optimization efforts. This white paper identifies the main principles of ISO/TS 16949:2002 and the tools which can be used to create the corresponding basic structures for process excellence.
ISO Certification - Obligations and Opportunities [3.1Mb]
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| Reducing Costs and Improving Service Using Quality Management Tools |
This paper describes a fundamental tried and tested approach for instituting quality into everyday processes, and it introduces a set of quality and process management tools that help facilitate the implementation of a quality management program. It provides an introductory framework for quality improvement initiatives to address cost, performance, and quality control issues that all Telecommunications Service Providers face today. Furthermore, this paper describes results that can be expected through the implementation of process-specific tools for business analysis.
Reducing Costs and Improving Service Using Quality Management Tools [590Kb]
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