IGRAFX PROFESSIONAL SERVICES
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WHAT WE OFFER
BPM Consulting
Our consultants have decades of experiences and have helped clients across every industry achieve the results they needed. To take your process improvement efforts to the next level, talk to us about our advanced services and resource augmentation for projects. Work with us to scope, define requirements, plan and meet your short and long term objectives.
Whatever your need is, iGrafx Professional Services can help you get it solved.
Technical Consulting
For customers purchasing iGrafx Datacenter, iGrafx will help to ensure a successful implementation of the iGrafx platform in your environment. Two support the options exist to support our customers and their varied technical environments:
Whatever your need is, iGrafx Professional Services can help you get it solved.
Basic Installation for the following IT environment:
- Operating System: Microsoft Windows
- Database: Microsoft SQL Server
- Application Sever: ‘Pre-Deployed’ Apache Tomcat
- One test/dev/UAT server and one production server
- Authentication and User Lists: Active Directory (LDAP)
- Security: SSL (HTTPS connection) and a Proxy
Custom Installation:
This package is designed to meet your internal IT environment requirements outside our basic one. If your company has IT infrastructure requirements with software different than our recommended environment, we can help you with that too. Discuss your environment with our installation experts, and we can get you an estimate of how much time we’ll need to help you out. Work with us to scope, define requirements, plan and meet your IT environment objectives.
Access our System Requirements for more information on our supported environments.
Training Options
Public Online Training
iGrafx public online training is an effective way for groups and individuals to learn iGrafx in a hands-on, collaborative setting. This cost effective solution is offered in half-day increments. With iGrafx software installed, each individual uses their own machine in an instructor-led “web meeting” environment.
Public online sessions are available for the latest version of FlowCharter, Process and Process for Six Sigma, and can be taken individually or back to back. Students will be provided with training materials for the courses they are enrolled in.
Private Training
Private training offers the best of both worlds: your very own iGrafx training professional working at your facility or online on convenient dates you schedule. This very popular solution ensures all of your professionals get the training they need without the added cost burden of arranging travel and lodging as well as time away from the office. When training at your office, our instructors bring the training materials while you provide the training space, individual workstations for participants, and installation of our software before the session commences. If conducted online, the training materials are shipped in advance of the class.
Our training covers the breadth of the iGrafx product suite. You can choose from amongst the following classes to include in your plan:
- Web diagramming and platform collaboration training – Available in BPMN or ‘Ad-Hoc’
- Desktop client diagraming and Web platform collaboration
- Simulation modeling training
- Analytical diagramming tools training – Value Stream Mapping, Cause & Effect with Pareto & FMEA, other options available
- Platform or repository administrative training.
- Work with us to put together a custom curriculum that meets your modeling community’s needs
Onboarding
We’ll provide you with everything you need to hit the ground running with your new collaborative process platform environment and ensure authors are productive.
Basic Onboarding
Collaborative process management – draw, document, model, design and collaborate in the platform.
Our Basic Onboarding service is designed for customers who are new to process modeling and collaborating in a repository and platform environment.
What’s Included:
- Importation of legacy process diagrams from Visio, ARIS, BlueWorks or other tools you may be migrating from
- Repository administrative training for permissions and configuration topics.
- Initial creation of the repository folder structure
- Initial establishment of process repository governance – diagraming standards & template, naming conventions, cycle management
- Initial repository resource model, which will be used as diagram swimlanes and RACI-S modeling
- One one-day training class for your authoring community (class size limited to 20 participants)
Setting: One on-site visit + remote finish.
Professional Onboarding
Process architecture and business object modeling and reporting.
Our Professional Onboarding service is designed for customers who are:
- New to process modeling and collaborating in a repository and platform environment.
- New to process architecture in a object oriented database and platform
- New to business modeling and architecture in an object oriented database and platform
What’s Included:
Basic Onboarding plus:
- Initial process landscape creation
- Prioritization and initial creation of business modeling objects – strategy, goal, requirement, work products and other objects
- Initial creation of repository custom properties, which will be used for advanced object modeling and reporting
- Initial creation of reports and dashboards
- Training for process architecture and business modeling topics
Setting: (Up to) two on-site visits + remote finish.
Enterprise Onboarding
Process based risk and controls modeling and reporting. Business and process performance management.
Our Enterprise Onboarding service is designed for customers who are:
- New to process modeling and collaborating in a repository and platform environment
- New to process architecture in a object oriented database and platform
- New to business modeling and architecture in an object oriented database and platform
- Risk professionals who want a process based, holistic risk and controls modeling and reporting environment for assessment and audits
- Business area and process owners looking for an integrated way to manage performance and prioritize process improvement projects
What’s Included:
Professional Onboarding plus:
- Risk and controls modeling
- Risk and controls custom properties modeling and reporting
- Performance indicator modeling and chart creation
- Initial configuration and connection for Extract Transform Load (ETL) data loading
- PRC training
Setting: (Up to) three on-site visits + remote finish
“Involving the professional services team early on is absolutely essential to the success of your project. It can save them a lot of effort and loops.”