In part 1 of iGrafx Chief Evangelist Ed Maddock interview with the PEX Network, he spoke about the how the past year has shaped current innovations in BPM, and the importance of aligning individual projects with long term strategic objectives.
In this segment, we will come to the present to answer questions on the role of low-code solutions, how BPM is driving business innovations, and what the future holds for business process management solutions.
Can you explain a little more about the growing role of low-code/no-code solutions in improving business efficiency within a BPM context?
Obviously, companies are striving to be more agile each day. In the past, IT driven projects have often been a bottleneck to this agility. There is only so much IT resource to go around. So, for companies who wish to drive more quickly to improved business efficiency, these Low Code/No Code solutions (including RPA) are critical. That said, without having a way to prioritize where this automation activity is focused, what often happens is automation is random and not tied to the key objectives of an organization. But by applying tools like Business Architecture in the context of a Business Transformation Platform, an organization can make sense out of the chaos and get to the levels of ROI they expected when investing in these Low Code/No Code solutions. So, a wider view must be taken.
What would you say are the benefits of BPM-as-a-service as opposed to in-house platform development?
Biggest benefit is reduced IT costs. But you must be sure your vendor works collaboratively with you as a partner so you can be as agile as you need to be and, of course, the vendor provides you with needed scalability, resiliency, and security for the provided solutions.
How is BPM helping drive innovation within a business context?
BPM as defined by Business Transformation connects the dots between Strategy and Execution. Without that connection, local automation projects can only take you so far and innovation is often the victim of that local activity. Automation is always key but without tying the activity to higher level business objectives, it is very difficult to transform into a digital company and compete with “digital native” companies. The good news is that tools exist to make this connection. This is where iGrafx has really helped companies as they have advanced in the Digital Transformation journey.
What can we expect to happen in the coming year in BPM tech/software/solutions?
Another thing the pandemic has exposed how much Automation has been random with little ROI. This is because much of the activity has been encasing existing operations into automated processes. But it is becoming clearer to business that they must invest in the concept of Process Redesign to achieve the level of innovation desired. Armed with an understanding of the impact these processes have to the business via Business Architecture, key processes can be redesigned with the customer in mind to give them a more seamless and pleasant digital experience which increases the competitive position of companies. In addition, we’ll see more and more acquisitions and combining of assets in this space to deliver on the full definition that BPM deserves. It is an exciting time in our industry!