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Content by Kelly Sewczwicz

Kelly is a process manager at Cox with decades of professional experience in the telecommunications and cable industries. She has extensive experience in developing business processes and solutions and in managing cross-functional teams to implement solutions. Kelly's focus has been on working with clients to understand their business problems and to develop creative solutions that will meet their functional needs and budget. Kelly uses her business process management skills to setup and manage an enterprise wide business process repository, helping her company work smarter and not harder. Kelly is responsible for assessing and improving the process maturity across the company.

BPM & Your Customer Journey

  • clock 25. October 2018
  • author-icon Kelly Sewczwicz
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Written by Guest Blogger, Kelly Sewczwicz, Process Manager at Cox Communications. It seems like everywhere I turn, I hear about customer journeys and how important...

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Customer Journey Mapping: An Illustrated View

  • clock 19. June 2018
  • author-icon Kelly Sewczwicz
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Written by Guest Blogger, Kelly Sewczwicz, Process Manager at Cox Communications. Part 2 of her latest blog series. In my last article, part 1 of...

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How to Tie the Customer Journey to your Process Framework

  • clock 14. June 2018
  • author-icon Kelly Sewczwicz
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Written by Guest Blogger, Kelly Sewczwicz, Process Manager at Cox Communications. Most BPM experts seem to agree that there is the need to merge together...

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The Key to Change Management

  • clock 1. February 2018
  • author-icon Kelly Sewczwicz
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Written by Guest Blogger, Kelly Sewczwicz, Process Manager at Cox Communications. Everywhere I see articles talking about how constant change is going to be the...

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Digital Process Automation’s Path of the Future

  • clock 11. January 2018
  • author-icon Kelly Sewczwicz
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Written by Guest Blogger, Kelly Sewczwicz, Process Manager at Cox Communications. I was fortunate to have had the opportunity to attend the iGrafx Customer Conference...

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