For over 15 years, Robert has managed the successful implementation of Process Improvement projects for many different organizations. These projects aided in the release of new products and refined existing processes, saving millions of dollars. He firmly believes that your processes are at the center of everything you do. If you don’t understand your process, you don’t understand your business. Robert has worked with customers in Financial Services, Health Care, Government, and Manufacturing, teaching them not only how to use iGrafx, but to better understand the services they as a company provide, and the connection to the processes that drive them.
Improve the Experience First this WARNING: If you started reading here, please go back to the beginning. If you start here, you have missed some...Read More
Having completed part 3, you now have clear data points that identify specific pain points and bottlenecks within your internal processes. These will be the...Read More
In my past 2 articles we have discussed How to Identify and Catalog Customer Journeys and The Importance of Connecting the Business Architecture. Now that...Read More
In part 1 of this series, we talked about how to identify and catalog your various customer experiences into journeys. Now that our journeys are...Read More
It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers point of view,...Read More
iGrafx has been named as a Leader in Business Process Management software by G2 Crowd for the 3rd quarter in a row and as a...Read More