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Content by Robert Thacker

For over 15 years, Robert has managed the successful implementation of Process Improvement projects for many different organizations. These projects aided in the release of new products and refined existing processes, saving millions of dollars. He firmly believes that your processes are at the center of everything you do. If you don’t understand your process, you don’t understand your business. Robert has worked with customers in Financial Services, Health Care, Government, and Manufacturing, teaching them not only how to use iGrafx, but to better understand the services they as a company provide, and the connection to the processes that drive them.

Customer Journey Mapping — Where to Begin — Part 5 Improve the Experience

  • clock February 3, 2021
  • author-icon Robert Thacker
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Improve the Experience First this WARNING: If you started reading here, please go back to the beginning. If you start here, you have missed some...

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Customer Journey Mapping — Where to begin — Part 4 Process Improvement

  • clock January 22, 2021
  • author-icon Robert Thacker
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Having completed part 3, you now have clear data points that identify specific pain points and bottlenecks within your internal processes. These will be the...

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Customer Journey Mapping — Where to Begin — Part 3 What and How to Measure

  • clock January 19, 2021
  • author-icon Robert Thacker
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In my past 2 articles we have discussed How to Identify and Catalog Customer Journeys and The Importance of Connecting the Business Architecture. Now that...

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Customer Journey Mapping — Where to Begin — Part 2 Connecting the Business Architecture

  • clock January 12, 2021
  • author-icon Robert Thacker
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In part 1 of this series, we talked about how to identify and catalog your various customer experiences into journeys. Now that our journeys are...

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Customer Journey Mapping — Where to Begin — Part 1 Catalog the Journey

  • clock January 8, 2021
  • author-icon Robert Thacker
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It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers point of view,...

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Announcement: G2 Crowd Positions iGrafx as a Leader for Business Process Management

  • clock December 17, 2020
  • author-icon Robert Thacker
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iGrafx has been named as a Leader in Business Process Management software by G2 Crowd for the 3rd quarter in a row and as a...

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