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Content by Robert Thacker

For over 15 years, Robert has managed the successful implementation of Process Improvement projects for many different organizations. These projects aided in the release of new products and refined existing processes, saving millions of dollars. He firmly believes that your processes are at the center of everything you do. If you don’t understand your process, you don’t understand your business. Robert has worked with customers in Financial Services, Health Care, Government, and Manufacturing, teaching them not only how to use iGrafx, but to better understand the services they as a company provide, and the connection to the processes that drive them.

Don’t Just Take Our Word for it…See What People are Saying About iGrafx

  • clock August 6, 2020
  • author-icon Robert Thacker
  • 0 comments

For nearly 30 years, we at iGrafx have thought of ourselves as customer centric, and we strive continuously to deliver a best-in-class experience to our...

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Transforming Healthcare Through Innovation

  • clock July 23, 2020
  • author-icon Robert Thacker
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When we think of the use of technology, no sector simultaneously delivers innovation and lags behind in adoption as much as the Healthcare industry. While...

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Preparation Meets Opportunity

  • clock July 16, 2020
  • author-icon Robert Thacker
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At our recent iGrafx Virtual iNNOVATE event, Andrew Pfeiffer of Cox Communications, spoke about their pursuit of transformation, how it was organized and a few...

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The State of Digital Transformation

  • clock June 30, 2020
  • author-icon Robert Thacker
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We have all seen the numbers. Analyst groups consistently report that when it comes to Digital Transformation, most companies find it difficult to be successful....

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Resiliency Assessment – Are you Ready?

  • clock June 4, 2020
  • author-icon Robert Thacker
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Over the course of one week in March, many countries and companies found themselves going from operating as normal, to trying figure out how to...

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Customer Experience for Continuity and Resiliency

  • clock April 23, 2020
  • author-icon Robert Thacker
  • 0 comments

There are lots of ideas about journey mapping floating around. The customer experience is driving many businesses strategies and decisions, as well it should. If...

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