For over 15 years, Robert has managed the successful implementation of Process Improvement projects for many different organizations. These projects aided in the release of new products and refined existing processes, saving millions of dollars. He firmly believes that your processes are at the center of everything you do. If you don’t understand your process, you don’t understand your business. Robert has worked with customers in Financial Services, Health Care, Government, and Manufacturing, teaching them not only how to use iGrafx, but to better understand the services they as a company provide, and the connection to the processes that drive them.
August 6, 2020
Robert ThackerFor nearly 30 years, we at iGrafx have thought of ourselves as customer centric, and we strive continuously to deliver a best-in-class experience to our...
Read More July 23, 2020 Robert ThackerWhen we think of the use of technology, no sector simultaneously delivers innovation and lags behind in adoption as much as the Healthcare industry. While...
Read More July 16, 2020 Robert ThackerAt our recent iGrafx Virtual iNNOVATE event, Andrew Pfeiffer of Cox Communications, spoke about their pursuit of transformation, how it was organized and a few...
Read More June 30, 2020 Robert ThackerWe have all seen the numbers. Analyst groups consistently report that when it comes to Digital Transformation, most companies find it difficult to be successful....
Read More June 4, 2020 Robert ThackerOver the course of one week in March, many countries and companies found themselves going from operating as normal, to trying figure out how to...
Read More April 23, 2020 Robert ThackerThere are lots of ideas about journey mapping floating around. The customer experience is driving many businesses strategies and decisions, as well it should. If...
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