In a larger enterprise, enterprise-wide use of a BPM system will quickly increase user numbers in the six-digit range. But even in small and medium-sized companies, there is an expectation of a system that it reacts in real time and error-free, because this is the only way efficiency can be ensured at work – after all, one also wants to work in efficient processes. A flawless performance also supports the general acceptance of the BPM system, as both modelers and reading users are much more likely to work in a system without endless load times and “please wait …” messages.
In turn, process management does not only include processes, but also a lot of documents, such as work instructions, or forms. Therefore, it is imperative that a BPM platform is scalable and can manage any number of documents of any kind. Users typically expect smooth documentation and linking – ideally in a system without media breaks. Of particular note is the possibility that there should be no limit to the size of a single document and that all documents can be fully versioned and released. This also ensures that reading users can see the right documents at the right time, assuming the appropriate authorization level. The best: Here at iGrafx, we can provide all of this to our customers with no extra hidden costs. In order to manage documents and to participate in release procedures, only the license of a Collaborator is required.
It was important to us to provide a scalable BPM platform that could handle very large volumes of user traffic and large volumes of data. Even when deploying in the cloud as a software-as-a-service, you only have to provide a browser to call up charts, documents and comprehensive process analyzes within seconds, and to be able to manage them in a revision-proof manner.
According to the results of a study by New Relic 46 percent of executives want daily updates on how powerful software systems are for employees and customers. 40 percent of CEOs even want detailed information on downtime or performance issues. In my role in pre-sales, I also experience almost daily, especially through direct customer feedback, the importance of performance and scalability. Of course, statements about a very fast reaction of the tool and low loading times help me to ensure a smooth process of product presentation and to optimally advise our customers and interested parties in the selection of tools.
#bestbpmplatform to be continued …