Building Business Capability 2019 – Supercharging DNA and Delighting Customers
It’s hard to believe that it’s been a month since the BBC 2019 event in Hollywood Florida! Between all the post-event follow-ups, the Thanksgiving Holiday and the catch up from being out of town it seems more like 3 months ago!
This was my first opportunity to go to a trade show with iGrafx, and it was great to see all the enthusiasm from the attendees and be able to talk directly with folks about the challenges they’re facing both inside and outside their organizations.
I ended up in several conversations about the “how” of implementing change and the relative benefit of taking an Agile approach, a Waterfall approach or some mixture of the two. One thing that didn’t seem to change was the need for developing an up-to-date process landscape that can show you how you did things, do things, or plan to change how you do things. Once you have that documentation in play as a reference point, you can really start to extend the power of your department’s internal DNA.
Take that concept one step further and apply it to the entire organization, and you’ll be able to identify risks associated with your operations, track them and apply controls to mitigate the potential impact of those risks.
Then take one more jump to capture the touchpoints with your customers, and you’ve got the ability to tackle Journey Mapping.
It was definitely encouraging to see how much companies can leverage the iGrafx Business Transformation Platform to improve their effectiveness within departments, between departments, across the enterprise and even to ensure their customers can be appropriately delighted when interacting with them.