Making the Connection Between Customer Experience, Process Management and Business Continuity
iGrafx recently gave a presentation at the Building Business Capability conference, a conference about business analysis, business decisions, business architecture and business agility. Robert Thacker, Global Director of Product Marketing & Enablement at iGrafx, spoke to the audience about making the connection between customer experience, process management and business continuity.
During the presentation, Robert covered key topics such as:
- An overview and examples of customer experience and why they may contain multiple journeys.
- How business process management (BPM) platforms give companies visibility into things such as process, resources, systems, risks, suppliers, and regulatory requirements.
- An overview of BPM, including how to map journeys.
- An explanation of business continuity and guidance on how to identify business critical processes.
Your business is important, and you do not want to lose control in the complexity. Download his entire presentation here to help.