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The Key Components of a Business Model

The first and most obvious component is creating the process landscape itself. To do so, we must understand if these processe...
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3 Ways to Mitigate Major Risk Events

The current pandemic is pretty much the most significant disruption we have ever experienced. In the containment of the risk ...
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iGrafx Recognized by Gartner Peer Insights

We are excited to share that we were named a Customers’ Choice in the January 2021 Gartner Peer Insights "Customer's Choice...
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Customer Journey Mapping — Where to Begin — Part 5 Improve the Experience

Improve the Experience First this WARNING: If you started reading here, please go back to the beginning. If you start here, ...
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ERP Giant SAP Puts Signavio in their Pocket. What Does this Mean for You?

For the past 30 years, iGrafx has championed how understanding business processes is central to a company’s success.  Docu...
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iGrafx Named Market Leader in Business Process Management Software Customer Success Report

We are honored to have been named a Market Leader in the Business Process Management (BPM) Software category for the Winter 2...
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Customer Journey Mapping — Where to begin — Part 4 Process Improvement

Having completed part 3, you now have clear data points that identify specific pain points and bottlenecks within your intern...
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Customer Journey Mapping — Where to Begin — Part 3 What and How to Measure

In my past 2 articles we have discussed How to Identify and Catalog Customer Journeys and The Importance of Connecting the Bu...
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Industrial Engineers with Process Understanding

Understanding operational processes is a central key competence of successful managers. If the structures and the behavior of...

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Customer Journey Mapping — Where to Begin — Part 2 Connecting the Business Architecture

In part 1 of this series, we talked about how to identify and catalog your various customer experiences into journeys. Now th...
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Customer Journey Mapping — Where to Begin — Part 1 Catalog the Journey

It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers poin...
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Announcement: G2 Crowd Positions iGrafx as a Leader for Business Process Management

iGrafx has been named as a Leader in Business Process Management software by G2 Crowd for the 3rd quarter in a row and as a H...
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