“The entire process portfolio of the organization is unclear or not transparent”, “Compliance is viewed independently of processes”, “Process knowledge remains with individuals”… we hear this and much more from process managers in companies again and again. It is reason enough to deal more intensively with these topics and challenges. That’s why we invited our customer Sylwia Miedza, Manager Process & Project Governance at Panasonic, to the expert dialogue of the BPM Club last week in Berlin, where she shared her own experiences. With 275,000 employees worldwide, including more than 11,000 at Panasonic Europe, and headquarters in 35 countries throughout Europe and the CIS, the Japanese electronics group is a true global player.
At first hand, Sylwia Miedza told the approximately 30 participants about Panasonic’s journey to a process and customer-oriented company in a very structured way: starting with the common problems of process documentation to the organizational requirements of process management up to the successful introduction of the iGrafx BPM platform.
Sylwia Miedza also gave the participants a clear idea of what Panasonic’s process management should look like in the future and what further steps still need to be taken. Many questions from the participants followed, and an exciting and lively discussion began. We are happy that the feedback of the participants was so positive and would like to thank Sylwia Miedza for the successful presentation and the fresh ideas!