Optics Balzers, the high-quality optical component specialist, needed to take a big step towards Industry 4.0 by making its processes transparent. At the time they had no way to accurately document or approve processes. Carsten Rybka, Head of Process and Quality Management at Optics Balzers, said “We did our process documentation in Word, which was not particularly popular with the users. Approval processes weren’t mappable, and we had no way to represent the links between processes, risks, maturity levels, and KPIs. In short, the processes and their performance were neither transparent nor mappable in context.”
It quickly became apparent that the company needed a process-oriented tool that allowed for maximum transparency. They also needed one system for every requirement and searched the market for tools that would enable Optics Balzers to implement all of its required measures. They decided to go with iGrafx because of one big advantage – having a single system that allowed the organization to map all of their requirements including the process connections and interactions.
Upon implementation, they experienced benefits such as:
And many more! You can read the full story of how iGrafx helped Optics Balzers head towards Industry 4.0 here.