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Process Improvement

Why is a Focus on Customer Experience Critical for Success?

  • clock March 19, 2020
  • author-icon Paula Bell
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In my last blog we talked about the first part Customer Experience, mainly what is meant by it. For that we defined a need for...

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Levels of Perspective: The Organization

  • clock February 6, 2020
  • author-icon Paula Bell
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In my last article, I mentioned that I will be focusing all my blog content on the different levels of “perspectives” in an organization.  As...

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Change Projects and Navigation Devices

  • clock January 21, 2020
  • author-icon Bernd Ruffing
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By guest blogger Bernd Ruffing, Management Consultant & Process Painter. Imagine you have to drive to an unknown address. You will most likely get into...

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Process Mining – Taking Lessons from the Mining Industry

  • clock December 12, 2019
  • author-icon Robert Thacker
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It is interesting when I speak with customers and they ask if they actually have to draw their process maps. “Can’t you just discover them...

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Building Business Capability 2019 – Supercharging DNA and Delighting Customers

  • clock December 10, 2019
  • author-icon Christopher Mosch
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It's hard to believe that it’s been a month since the BBC 2019 event in Hollywood Florida!  Between all the post-event follow-ups, the Thanksgiving Holiday...

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#bestbpmplatform: Head in the Clouds

  • clock December 5, 2019
  • author-icon Mark Bednarski
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In my role as product leader at iGrafx, I have had the opportunity to work with many of the most regulatorily complex and security conscious...

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