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Process Improvement

Lock it in – iGrafx 17.8: Making your Processes Audit-Proof

  • clock March 10, 2021
  • author-icon Robert Thacker
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If you have ever been through a process audit, you know what a challenge it can be to gather all the necessary documentation. Not only...

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iGrafx Launches New Info Center to Enhance Customer Experience & Improve Onboarding

  • clock March 8, 2021
  • author-icon Dillon Hall
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iGrafx has always taken pride in being a software that is intuitive and easy to use. We have countless awards from various review sites that...

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The Key Components of a Business Discipline

  • clock February 19, 2021
  • author-icon Ed Maddock
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In our last post, we covered the key components of a business model. Now we will take it a step further and tackle the key...

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Customer Journey Mapping — Where to Begin — Part 5 Improve the Experience

  • clock February 3, 2021
  • author-icon Robert Thacker
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Improve the Experience First this WARNING: If you started reading here, please go back to the beginning. If you start here, you have missed some...

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Customer Journey Mapping — Where to begin — Part 4 Process Improvement

  • clock January 22, 2021
  • author-icon Robert Thacker
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Having completed part 3, you now have clear data points that identify specific pain points and bottlenecks within your internal processes. These will be the...

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Customer Journey Mapping — Where to Begin — Part 3 What and How to Measure

  • clock January 19, 2021
  • author-icon Robert Thacker
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In my past 2 articles we have discussed How to Identify and Catalog Customer Journeys and The Importance of Connecting the Business Architecture. Now that...

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