March 19, 2020
Paula BellIn my last blog we talked about the first part Customer Experience, mainly what is meant by it. For that we defined a need for...
Read More February 6, 2020 Paula BellIn my last article, I mentioned that I will be focusing all my blog content on the different levels of “perspectives” in an organization. As...
Read More January 21, 2020 Bernd RuffingBy guest blogger Bernd Ruffing, Management Consultant & Process Painter. Imagine you have to drive to an unknown address. You will most likely get into...
Read More December 12, 2019 Robert ThackerIt is interesting when I speak with customers and they ask if they actually have to draw their process maps. “Can’t you just discover them...
Read More December 10, 2019 Christopher MoschIt's hard to believe that it’s been a month since the BBC 2019 event in Hollywood Florida! Between all the post-event follow-ups, the Thanksgiving Holiday...
Read More December 5, 2019 Mark BednarskiIn my role as product leader at iGrafx, I have had the opportunity to work with many of the most regulatorily complex and security conscious...
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