February 19, 2021
Ed Maddock
In our last post, we covered the key components of a business model. Now we will take it a step further and tackle the key...
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February 3, 2021
Robert Thacker
Improve the Experience First this WARNING: If you started reading here, please go back to the beginning. If you start here, you have missed some...
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January 22, 2021
Robert Thacker
Having completed part 3, you now have clear data points that identify specific pain points and bottlenecks within your internal processes. These will be the...
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January 19, 2021
Robert Thacker
In my past 2 articles we have discussed How to Identify and Catalog Customer Journeys and The Importance of Connecting the Business Architecture. Now that...
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January 14, 2021
Prof. Dr. Ralf Ziegenbein
Understanding operational processes is a central key competence of successful managers. If the structures and the behavior of processes are unknown, neither your professional nor...
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January 12, 2021
Robert Thacker
In part 1 of this series, we talked about how to identify and catalog your various customer experiences into journeys. Now that our journeys are...
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