June 10, 2020
Paula BellWhen I first started my speaking career, one of the main techniques I taught was “Systems Thinking”. The concept of Systems Thinking is that we all...
Read More April 28, 2020 Paula BellHello everyone!!! I hope everyone is staying safe and healthy. It is now time for Part 3 of Perspective 2 - The Customer. In this...
Read More April 23, 2020 Robert ThackerThere are lots of ideas about journey mapping floating around. The customer experience is driving many businesses strategies and decisions, as well it should. If...
Read More March 19, 2020 Paula BellIn my last blog we talked about the first part Customer Experience, mainly what is meant by it. For that we defined a need for...
Read More February 6, 2020 Paula BellIn my last article, I mentioned that I will be focusing all my blog content on the different levels of “perspectives” in an organization. As...
Read More January 21, 2020 Bernd RuffingBy guest blogger Bernd Ruffing, Management Consultant & Process Painter. Imagine you have to drive to an unknown address. You will most likely get into...
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