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Process Improvement

Levels of Perspective: The Process

  • clock June 10, 2020
  • author-icon Paula Bell
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When I first started my speaking career, one of the main techniques I taught was “Systems Thinking”.  The concept of Systems Thinking is that we all...

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Levels of Perspective: The Customer Journey Map

  • clock April 28, 2020
  • author-icon Paula Bell
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Hello everyone!!! I hope everyone is staying safe and healthy. It is now time for Part 3 of Perspective 2 - The Customer. In this...

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Customer Experience for Continuity and Resiliency

  • clock April 23, 2020
  • author-icon Robert Thacker
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There are lots of ideas about journey mapping floating around. The customer experience is driving many businesses strategies and decisions, as well it should. If...

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Why is a Focus on Customer Experience Critical for Success?

  • clock March 19, 2020
  • author-icon Paula Bell
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In my last blog we talked about the first part Customer Experience, mainly what is meant by it. For that we defined a need for...

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Levels of Perspective: The Organization

  • clock February 6, 2020
  • author-icon Paula Bell
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In my last article, I mentioned that I will be focusing all my blog content on the different levels of “perspectives” in an organization.  As...

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Change Projects and Navigation Devices

  • clock January 21, 2020
  • author-icon Bernd Ruffing
  • 0 comments

By guest blogger Bernd Ruffing, Management Consultant & Process Painter. Imagine you have to drive to an unknown address. You will most likely get into...

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