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Process Improvement

Perspective 6: All About the Data (Part 1)

  • clock November 20, 2020
  • author-icon Paula Bell
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Now that we have wrapped up Perspective 5 around systems, we are ready to move forward with the final part of the Perspective Series, Data....

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How to Approach Customer Journey Mapping with iGrafx

  • clock November 16, 2020
  • author-icon Christina Dieckmeyer
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It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers point of view,...

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Making the Connection Between Customer Experience, Process Management and Business Continuity

  • clock November 9, 2020
  • author-icon Christina Dieckmeyer
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iGrafx recently gave a presentation at the Building Business Capability conference, a conference about business analysis, business decisions, business architecture and business agility. Robert Thacker,...

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Perspective 5 – The System (Part 2)

  • clock October 15, 2020
  • author-icon Paula Bell
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In my last post we began talking about The System. Just as a reminder, when I reference systems for this perspective, I am specifically referencing...

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Perspective 5 – The System (Part 1)

  • clock October 6, 2020
  • author-icon Paula Bell
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Now that we have wrapped up Perspective 4 around Business rules and had our special bonus interview with Robert Thacker on Process Mining and Process...

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Case Study: Optics Balzers Heads Toward Industry 4.0 with iGrafx

  • clock September 2, 2020
  • author-icon Christina Dieckmeyer
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Optics Balzers, the high-quality optical component specialist, needed to take a big step towards Industry 4.0 by making its processes transparent. At the time they...

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