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Process Improvement

The Key Components of a Business Discipline

  • clock February 19, 2021
  • author-icon Ed Maddock
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In our last post, we covered the key components of a business model. Now we will take it a step further and tackle the key...

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Customer Journey Mapping — Where to Begin — Part 5 Improve the Experience

  • clock February 3, 2021
  • author-icon Robert Thacker
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Improve the Experience First this WARNING: If you started reading here, please go back to the beginning. If you start here, you have missed some...

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Customer Journey Mapping — Where to begin — Part 4 Process Improvement

  • clock January 22, 2021
  • author-icon Robert Thacker
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Having completed part 3, you now have clear data points that identify specific pain points and bottlenecks within your internal processes. These will be the...

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Customer Journey Mapping — Where to Begin — Part 3 What and How to Measure

  • clock January 19, 2021
  • author-icon Robert Thacker
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In my past 2 articles we have discussed How to Identify and Catalog Customer Journeys and The Importance of Connecting the Business Architecture. Now that...

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Industrial Engineers with Process Understanding!

  • clock January 14, 2021
  • author-icon Prof. Dr. Ralf Ziegenbein
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Understanding operational processes is a central key competence of successful managers. If the structures and the behavior of processes are unknown, neither your professional nor...

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Customer Journey Mapping — Where to Begin — Part 2 Connecting the Business Architecture

  • clock January 12, 2021
  • author-icon Robert Thacker
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In part 1 of this series, we talked about how to identify and catalog your various customer experiences into journeys. Now that our journeys are...

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