In our last post, we covered the key components of a business model. Now we will take it a step further and tackle the key...
Read MoreImprove the Experience First this WARNING: If you started reading here, please go back to the beginning. If you start here, you have missed some...
Read MoreHaving completed part 3, you now have clear data points that identify specific pain points and bottlenecks within your internal processes. These will be the...
Read MoreIn my past 2 articles we have discussed How to Identify and Catalog Customer Journeys and The Importance of Connecting the Business Architecture. Now that...
Read MoreUnderstanding operational processes is a central key competence of successful managers. If the structures and the behavior of processes are unknown, neither your professional nor...
Read MoreIn part 1 of this series, we talked about how to identify and catalog your various customer experiences into journeys. Now that our journeys are...
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