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Process Improvement

What makes some businesses better at thriving in disruption?

  • clock 7. August 2018
  • author-icon Ian Hawkins
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Written by Guest Blogger, Ian Hawkins, Editor at PEX Network Process improvement and change go hand in hand. But disruption? Disruption is a word loaded...

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Permanent Delegation (How to Increase Time in the Day)

  • clock 2. August 2018
  • author-icon Bernd Ruffing
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By guest blogger Bernd Ruffing, Management Consultant & Process Painter. In the February issue of Markt und Mittelstand I discovered an interesting article. The article...

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To Map or To Model – It’s not really a question

  • clock 17. July 2018
  • author-icon Robert Thacker
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For many years now the terms map and model have been used almost interchangeably in the world of process management. But are they really the...

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Process Best Practices: The Chefs Are Important

  • clock 12. July 2018
  • author-icon Bernd Ruffing
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Have you ever experienced the following? It happens to me quite regularly. We are invited to a barbecue and everyone brings something. There are many...

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Process Center of Excellence: What is it, and why you need one

  • clock 21. June 2018
  • author-icon Christina Dieckmeyer
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The topic of a Process Center of Excellence (CoE) is one that has resonated quite well with our audience recently. Back in April we held...

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Customer Journey Mapping: An Illustrated View

  • clock 19. June 2018
  • author-icon Kelly Sewczwicz
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Written by Guest Blogger, Kelly Sewczwicz, Process Manager at Cox Communications. Part 2 of her latest blog series. In my last article, part 1 of...

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