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Process Improvement

Process Center of Excellence: What is it, and why you need one

  • clock 21. June 2018
  • author-icon Christina Dieckmeyer
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The topic of a Process Center of Excellence (CoE) is one that has resonated quite well with our audience recently. Back in April we held...

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Customer Journey Mapping: An Illustrated View

  • clock 19. June 2018
  • author-icon Kelly Sewczwicz
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Written by Guest Blogger, Kelly Sewczwicz, Process Manager at Cox Communications. Part 2 of her latest blog series. In my last article, part 1 of...

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How to Tie the Customer Journey to your Process Framework

  • clock 14. June 2018
  • author-icon Kelly Sewczwicz
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Written by Guest Blogger, Kelly Sewczwicz, Process Manager at Cox Communications. Most BPM experts seem to agree that there is the need to merge together...

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The Top 5 Business Process Management Blogs You Should be Reading

  • clock 27. April 2018
  • author-icon Jamey Heinze
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What to Read to Stay Up to Date on the Latest BPM Trends Blogs are a dime a dozen these days. BPM blogs are no...

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Why Are You Doing That?

  • clock 12. May 2015
  • author-icon Robert Thacker
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In taking a look back at experiences with many of the customers I’ve worked with over the years, one simple concept is often overlooked, especially...

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Process for the Sake of Process = Failure

  • clock 22. April 2015
  • author-icon Ed Maddock
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So you’re pretty happy with yourself.  You’ve churned out the most brilliant, thoughtfully paced out set of business process improvement initiatives you’re sure this company...

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