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Process Improvement

Industrial Engineers with Process Understanding!

  • clock 14. January 2021
  • author-icon Prof. Dr. Ralf Ziegenbein
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Understanding operational processes is a central key competence of successful managers. If the structures and the behavior of processes are unknown, neither your professional nor...

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Customer Journey Mapping — Where to Begin — Part 2 Connecting the Business Architecture

  • clock 12. January 2021
  • author-icon Robert Thacker
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In part 1 of this series, we talked about how to identify and catalog your various customer experiences into journeys. Now that our journeys are...

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Customer Journey Mapping — Where to Begin — Part 1 Catalog the Journey

  • clock 8. January 2021
  • author-icon Robert Thacker
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It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers point of view,...

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Perspective 6: Data Analytic – Understanding Data Types (Part 3)

  • clock 15. December 2020
  • author-icon Paula Bell
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Up to now in this perspective we have talked about how to Identify Data, and various techniques for analyzing data. If you are using the...

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Perspective 6: All About the Data (Part 1)

  • clock 20. November 2020
  • author-icon Paula Bell
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Now that we have wrapped up Perspective 5 around systems, we are ready to move forward with the final part of the Perspective Series, Data....

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How to Approach Customer Journey Mapping with iGrafx

  • clock 16. November 2020
  • author-icon Christina Dieckmeyer
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It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers point of view,...

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