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Process Improvement

Using Data to Make Decisions

  • clock 10. July 2020
  • author-icon Christina Dieckmeyer
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Ian Hawkins, Head of Content at Reconnect Studio, gave the closing presentation at this year’s iNNOVATE, our global virtual event about the future of transformation....

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Levels of Perspective: The Process – Creating a Process Map

  • clock 8. July 2020
  • author-icon Paula Bell
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In my last post, we took a moment to define what a process is and discuss many of its various components. Now let us take...

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Levels of Perspective: The Process

  • clock 10. June 2020
  • author-icon Paula Bell
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When I first started my speaking career, one of the main techniques I taught was “Systems Thinking”.  The concept of Systems Thinking is that we all...

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Levels of Perspective: The Customer Journey Map

  • clock 28. April 2020
  • author-icon Paula Bell
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Hello everyone!!! I hope everyone is staying safe and healthy. It is now time for Part 3 of Perspective 2 - The Customer. In this...

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Customer Experience for Continuity and Resiliency

  • clock 23. April 2020
  • author-icon Robert Thacker
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There are lots of ideas about journey mapping floating around. The customer experience is driving many businesses strategies and decisions, as well it should. If...

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Why is a Focus on Customer Experience Critical for Success?

  • clock 19. March 2020
  • author-icon Paula Bell
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In my last blog we talked about the first part Customer Experience, mainly what is meant by it. For that we defined a need for...

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