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Software Support Engineer – Level 1 (m/f/d)

Our Support Team in Munich is looking for a new team member!
We are looking forward to your application as a Software Support Engineer – Level 1 (m/f/d).


Job Description

iGrafx is a leading international provider of Business Process Management (BPM) solutions. Our software suite and consulting services have been helping companies to optimize their processes in a controlled, centralized and team-oriented manner across functional and local boundaries for more than 30 years. To strengthen our support team in Munich we are urgently looking for a Software Support Engineer – Level 1 (m/f/d).



  • Monitor the support ticket system and mailbox for tickets and triage them appropriately for direct Level 1 or Level 2 action or escalation to Level 3 while meeting the SLA commitments.
  • Effective communication with customers directly to reach a support resolution with a high EQ.
  • Troubleshoot and provide resolutions to customers by consulting with them on their technical environment in order to test out the issue scenarios and suggest work arounds or fixes.
  • Create and maintain the publicly available iGrafx Knowledge Base articles
  • Work closely and communicate well with the team to brainstorm ideas, create/meet deadlines, and drive tasks to completion.



  • Bachelor’s Degree preferred in business or technical fields, but other areas considered.
  • Fluent/Proficient in German & English. French Fluency/Proficiency is a plus
  • Strong sense of ownership
  • High technical adaptability
  • Strong communication abilities in both written and verbal
  • Ability to breakdown complex issues to work towards a resolution
  • Entry Level skills in 2 or more of the following areas:
    o SQL Query building
    o VB/VBA, C/C#/C++, Java, or JavaScript
    o Active Directory/LDAP
    o Apache Tomcat
    o Azure-based technologies
    o Process diagramming



  • An international working environment
  • The possibility to actively participate in the development of the company
  • Very good public transport connections as well as JobRad bicycle leasing
  • Flat hierarchies with open communication, fun at work and joint team events
  • Hybrid working model



Are you interested? Then we are looking forward to receive your detailed application, stating your earliest possible starting date and your salary expectations, by e-mail to: Ms Elma Ismeier, Office Manager/CAS EMEA,
E-Mail: elma.ismeier@igrafx.com, Telephone: +49 8131 3175 0

Job Description in PDF- Format

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