ClickCease

Making the Connection between Customer Experience, Process Management and Business Continuity

During this webinar, we will discuss:

  • An overview and examples of customer experience and why they may contain multiple journeys.
  • How business process management (BPM) platforms give companies visibility into things such as process, resources, systems, risks, suppliers, and regulatory requirements.
  • An overview of BPM, including how to map journeys.
  • An explanation of business continuity and guidance on how to identify business critical processes.

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