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DHL Standardizes 60 Percent of All Warehouse Logistics Processes

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Business Process Management & Enterprise Architecture Conference in London

In October, the Business Process Management Conference took place in London together with the Enterprise Architecture Conference. The combination event was excellent on many levels, and I’ve been feeling remiss for not sharing the highlights.  Please accept my humble apologies and read on to see what you missed 🙂

As both conferences were merged, attendees had a unique opportunity to discover new and innovative approaches and synergies in the areas of enterprise architecture and process management. We benefited from a very large international event with guests not only from Europe, but also from the Middle East, Africa and even Australia. As different as the countries were, so multifaceted were the discussions at our booth.

The Process Management Journey of DHL

We were happy to welcome one of our customers to the conference, who shared his experiences using iGrafx.  Tim Bolam, Vice President Project Delivery of DHL Supply Chain, spoke in his presentation “A Process Journey – Develop, Proliferate & Standardise” about the challenges of a company-wide process management standardization initiative. DHL Supply Chain has set up a dedicated department that create templates for corporate processes. The company is a business unit of Deutsche Post and the world’s leading contract logistics service provider. The goal is to standardize processes in warehouse logistics. Although it has not yet been possible to standardize all processes, DHL has currently achieved a cross-location standardization of 60 percent and iGrafx is already in use in seven countries.  The ultimate goal is 80% standardization, so the end is well within reach.

Tim Bolam showed in his presentation that iGrafx allows you to create processes and templates quickly and easily and then make them available via a central repository. Users can easily view the standard processes and modify them where necessary. The next steps? DHL is planning a Center of Excellence and would like to analyze whether and how the introduction of robotic process automation (RPA) can lead to further process efficiency.

The feedback from the participants on Tim’s presentation was consistently positive due to the strong practical relevance. So there was plenty to talk about during the evening buffet and I’m sure many of the participants will meet again next year.

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