Working Cross-Functionally to Achieve Unparalleled Customer Experiences & Longevity in Your Digital Transformation Projects
Last month we hosted our virtual iNNOVATE conference discussing the future of transformation with industry leaders from around the world. We are happy to continue to present the insights that were shared during the event from decades of experience. This week you can hear from one our customers, Cox Communication. Andrew Pfeiffer, Manager, BPM Center of Excellence, talked to our audience about working cross-functionally to achieve unparalleled customer experiences and longevity in digital transformation projects.
During his presentation Andrew discussed Cox’s successful transformation journey and shared:
- Why Cox decided to pursue transformation
- The organization needed for successful transformation
- What the transformation process looked like
- Key lessons learned along the way
If you were unable to make the session, you can now download the presentation in its entirety here. It is a great case study of successful transformation inside a large organization!