Part 4: Using Performance Management to Drive Continuous Improvement

Without visibility into business, service and process performance, your chances of getting to your desired destination – continuous improvement – are slim to none. Let Professor Mark von Rosing, Founder of LEADing Practice show you how leveraging the right performance indicators can help you achieve business transformation at your organization.

What’s covered:

• Link performance objectives to relevant business goals
• Define measurements for business, service, process and applications
• Set up performance metrics
• Improve decision making and reporting flow
• Use controls and monitoring for continuous improvement