{"id":66911,"date":"2025-04-10T14:16:27","date_gmt":"2025-04-10T21:16:27","guid":{"rendered":"https:\/\/www.igrafx.com\/transformation-des-services-partages\/"},"modified":"2026-02-17T03:53:40","modified_gmt":"2026-02-17T11:53:40","slug":"transformation-des-services-partages","status":"publish","type":"page","link":"https:\/\/www.igrafx.com\/fr\/transformation-des-services-partages\/","title":{"rendered":"Transformation des services partag\u00e9s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"66911\" class=\"elementor elementor-66911 elementor-66509\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-551baaa e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"551baaa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9612153 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"9612153\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-97a6c1c e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"97a6c1c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-433bb08 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-right elementor-widget elementor-widget-divider\" data-id=\"433bb08\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tProcess360 Live\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6137a56 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6137a56\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Transformez les services partag\u00e9s pour augmenter la productivit\u00e9 et r\u00e9duire les co\u00fbts<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72ffd6a elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"72ffd6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Documentez, analysez et optimisez les processus critiques pour g\u00e9n\u00e9rer des gains d&#8217;efficacit\u00e9 mesurables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feea8dc elementor-mobile-align-justify btn-blue elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"feea8dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.igrafx.com\/fr\/process360-live-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9servez une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c5e815 e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"2c5e815\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9f0c2f6 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"9f0c2f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5aa0d63 elementor-widget elementor-widget-heading\" data-id=\"5aa0d63\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9aliser la transformation des services partag\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bce6ec elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6bce6ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les organisations de services partag\u00e9s sont responsables de la centralisation et de la standardisation de diverses fonctions commerciales afin d&#8217;am\u00e9liorer l&#8217;efficacit\u00e9, de r\u00e9duire les co\u00fbts et d&#8217;am\u00e9liorer la qualit\u00e9 du service, tout en maintenant la conformit\u00e9 et en g\u00e9rant les risques. Gr\u00e2ce \u00e0 l&#8217;intelligence des processus, ces \u00e9quipes peuvent comprendre en profondeur comment les processus sont ex\u00e9cut\u00e9s dans l&#8217;ensemble de l&#8217;organisation, concevoir des versions standardis\u00e9es et optimales des processus et prendre des d\u00e9cisions bas\u00e9es sur les donn\u00e9es qui permettent une efficacit\u00e9 maximale.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f662e8 e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"9f662e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-473cb9c e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"473cb9c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43c8613 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"43c8613\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez les avantages d'iGrafx<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bccf663 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"bccf663\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6fb3926 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"6fb3926\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c7041c2 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"c7041c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-faa8c8a elementor-widget-tablet__width-initial elementor-widget-mobile__width-auto elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"faa8c8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">01<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab80d92 elementor-widget elementor-widget-image\" data-id=\"ab80d92\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"113\" height=\"112\" src=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2024\/03\/Reduce-costs.png\" class=\"attachment-large size-large wp-image-2225\" alt=\"Reduce costs\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b602e7 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"6b602e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0de5a6 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f0de5a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Augmentez la productivit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3697d55 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"3697d55\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Identifiez les inefficacit\u00e9s et automatisez les processus cl\u00e9s pour r\u00e9duire le travail manuel et am\u00e9liorer la vitesse d\u2019ex\u00e9cution, am\u00e9liorant ainsi la productivit\u00e9 globale. Surveillez et optimisez en permanence les processus pour garantir une plus grande efficacit\u00e9 et concentrez-vous sur les activit\u00e9s \u00e0 valeur ajout\u00e9e. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a3c739 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"0a3c739\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-61a720b e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"61a720b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c8b388 elementor-widget-tablet__width-initial elementor-widget-mobile__width-auto elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"2c8b388\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">02<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ab3b5a elementor-widget elementor-widget-image\" data-id=\"9ab3b5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"102\" height=\"93\" src=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2024\/03\/Group-2549.png\" class=\"attachment-large size-large wp-image-2228\" alt=\"\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25b7f32 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"25b7f32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79af498 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"79af498\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">R\u00e9duire les co\u00fbts<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cbda62 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"4cbda62\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rationalisez les processus transactionnels \u00e0 volume \u00e9lev\u00e9 tels que les comptes fournisseurs, les comptes clients, les processus d\u2019achats et autres afin d\u2019\u00e9liminer les \u00e9tapes inutiles et de r\u00e9duire les co\u00fbts sans compromettre la qualit\u00e9. Valider l\u2019impact des mesures de r\u00e9duction des co\u00fbts et garantir une production coh\u00e9rente. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e9eee7 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"0e9eee7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-63620c4 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"63620c4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-868b5fd elementor-widget-tablet__width-initial elementor-widget-mobile__width-auto elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"868b5fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">03<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-925f34e elementor-widget elementor-widget-image\" data-id=\"925f34e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"261\" height=\"261\" src=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2024\/08\/dto-benefit-3-icon.svg\" class=\"attachment-large size-large wp-image-61303\" alt=\"DTO benefit icon\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50c3848 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"50c3848\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f7c1eb elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"9f7c1eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Assurer la satisfaction des clients<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84fa269 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"84fa269\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gr\u00e2ce \u00e0 une compr\u00e9hension approfondie des parcours clients \u00e0 chaque point de contact, d\u00e9couvrez les retards et les goulots d\u2019\u00e9tranglement pour am\u00e9liorer la qualit\u00e9 et la rapidit\u00e9 des services et offrir des exp\u00e9riences client exceptionnelles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38578722 e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"38578722\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6658ab81 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"6658ab81\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47b053ca elementor-widget__width-initial elementor-widget-widescreen__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"47b053ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment l'intelligence des processus am\u00e9liore les performances des services partag\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ea41c86 elementor-widget elementor-widget-text-editor\" data-id=\"7ea41c86\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les services partag\u00e9s \u00e9taient cens\u00e9s \u00eatre la solution miracle de l&#8217;efficacit\u00e9. Rassemblez toutes les fonctions d&#8217;assistance dans un seul hub, standardisez les processus et observez la baisse des co\u00fbts \u00e0 mesure que l&#8217;efficacit\u00e9 augmente. Mais en r\u00e9alit\u00e9, il a \u00e9t\u00e9 beaucoup plus difficile que pr\u00e9vu d&#8217;obtenir les r\u00e9sultats promis. L&#8217;intelligence des processus est l&#8217;ingr\u00e9dient magique de la transformation des organisations de services partag\u00e9s, comme nous l&#8217;expliquons dans cet article.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d34c2a0 elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"1d34c2a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.igrafx.com\/fr\/blog\/comment-lintelligence-des-processus-ameliore-les-performances-des-services-partages\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lire l'article complet<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dff989b e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"7dff989b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-37da16de e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"37da16de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3351386f elementor-widget elementor-widget-image\" data-id=\"3351386f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"276\" height=\"300\" src=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/07\/AdobeStock_488031258-276x300.jpeg\" class=\"attachment-medium size-medium wp-image-69567\" alt=\"Shot of corporate businesspeople meeting in the boardroom\" srcset=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/07\/AdobeStock_488031258-276x300.jpeg 276w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/07\/AdobeStock_488031258-943x1024.jpeg 943w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/07\/AdobeStock_488031258-768x834.jpeg 768w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/07\/AdobeStock_488031258-1415x1536.jpeg 1415w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/07\/AdobeStock_488031258-1886x2048.jpeg 1886w\" sizes=\"(max-width: 276px) 100vw, 276px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-266e8e7 e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"266e8e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-544f8fb e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"544f8fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b0be2b7 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"b0be2b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed8e632 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-heading\" data-id=\"ed8e632\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'approche iGrafx<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1dc36 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-right elementor-widget elementor-widget-divider\" data-id=\"8f1dc36\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tProcess360 Live\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e0c9ad e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"1e0c9ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6a74d8 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e6a74d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrir<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8ff46c elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b8ff46c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Visualisez et analysez les donn\u00e9es de processus en temps r\u00e9el pour identifier les domaines d&#8217;optimisation, d&#8217;automatisation et d&#8217;att\u00e9nuation des risques, garantissant ainsi une approche de la transformation ax\u00e9e sur les donn\u00e9es.<\/p><p>Les organisations ont besoin d&#8217;une visibilit\u00e9 compl\u00e8te sur les processus en l&#8217;\u00e9tat. iGrafx offre une suite de fonctionnalit\u00e9s qui permettent cela, notamment le <a href=\"https:\/\/www.igrafx.com\/fr\/process-mining\/\">process mining<\/a>, le <a href=\"https:\/\/www.igrafx.com\/fr\/task-mining\/\">task mining<\/a> et la <a href=\"https:\/\/www.igrafx.com\/fr\/modelisation-des-processus\/\">mod\u00e9lisation des processus<\/a>.  <\/p><p><a href=\"https:\/\/www.igrafx.com\/fr\/decouvrir\/\">En savoir plus<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12f606a e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"12f606a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-34b3e93 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"34b3e93\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be71f26 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget elementor-widget-heading\" data-id=\"be71f26\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Concevoir<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2ea827 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"b2ea827\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Documentez, mod\u00e9lisez et standardisez les processus pour \u00e9liminer les silos op\u00e9rationnels, assurez-vous que les meilleures pratiques sont suivies et am\u00e9liorez la prestation de services dans l&#8217;ensemble des unit\u00e9s commerciales.<\/p><p>Les solutions de conception de processus d&#8217;iGrafx, telles que <a href=\"https:\/\/www.igrafx.com\/fr\/gestion-des-processus-metier\/\">notre solution BPM<\/a> et notre capacit\u00e9 de <a href=\"https:\/\/www.igrafx.com\/fr\/simulation-de-processus\/\">simulation de processus<\/a>, permettent aux professionnels des services partag\u00e9s de mod\u00e9liser et de tester les am\u00e9liorations propos\u00e9es sans s&#8217;appuyer sur des conjectures. <\/p><p><a href=\"https:\/\/www.igrafx.com\/fr\/conception\/\">En savoir plus<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d14fbf1 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"d14fbf1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-154fbf0 elementor-widget elementor-widget-video\" data-id=\"154fbf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Wp2MF94BnbA&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f162fb2 e-con-full e-grid e-ecs-flex e-con e-child\" data-id=\"f162fb2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fc33c3b e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"fc33c3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a4373b1 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"a4373b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db5a150 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget elementor-widget-heading\" data-id=\"db5a150\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Optimiser<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5df6f84 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"5df6f84\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Anticipez l&#8217;impact des modifications de processus sur la productivit\u00e9, les co\u00fbts et la conformit\u00e9, en veillant \u00e0 ce que les op\u00e9rations de services partag\u00e9s restent r\u00e9silientes et adaptables au changement.<\/p><p>Obtenez des processus optimaux et de r\u00e9f\u00e9rence en mettant en \u0153uvre des am\u00e9liorations percutantes \u00e0 l&#8217;aide des outils <a href=\"https:\/\/www.igrafx.com\/fr\/analyse-predictive\/\">d&#8217;analyse pr\u00e9dictive<\/a> et de <a href=\"https:\/\/www.igrafx.com\/fr\/suivi-des-processus\/\">suivi des processus<\/a> d&#8217;iGrafx. <\/p><p><a href=\"https:\/\/www.igrafx.com\/fr\/optimiser\/\">En savoir plus<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3266918e e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"3266918e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-51242fb6 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"51242fb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a378ba7 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a378ba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Apporter de la valeur \u00e0 l'ensemble des fonctions de l'entreprise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55f89635 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"55f89635\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-60b2127b e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"60b2127b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-389ac9af elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"389ac9af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Finance et comptabilit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2c84e9 elementor-widget-tablet__width-inherit elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a2c84e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Obtenez les informations dont vous avez besoin pour r\u00e9duire les co\u00fbts, maintenir la conformit\u00e9 et maximiser l&#8217;efficacit\u00e9. Par exemple, les fonctions suivantes peuvent b\u00e9n\u00e9ficier des efforts de transformation : <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17f5a8ad elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"17f5a8ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des comptes fournisseurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des comptes clients<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Rapports et analyses financiers<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Budg\u00e9tisation et pr\u00e9visions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Conformit\u00e9 r\u00e9glementaire et rapports<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46d171c7 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"46d171c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2ba54442 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"2ba54442\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58644f62 elementor-widget elementor-widget-image\" data-id=\"58644f62\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_950416795.jpeg\" class=\"attachment-large size-large wp-image-66626\" alt=\"\" srcset=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_950416795.jpeg 9900w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_950416795-300x200.jpeg 300w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_950416795-768x512.jpeg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bff3579 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"1bff3579\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17eecd8c e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"17eecd8c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7066d980 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"7066d980\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-52a9124b e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"52a9124b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5f270561 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"5f270561\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0c57c3 elementor-widget elementor-widget-image\" data-id=\"b0c57c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_970618446-scaled.jpeg\" class=\"attachment-full size-full wp-image-66634\" alt=\"\" srcset=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_970618446-scaled.jpeg 2560w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_970618446-300x200.jpeg 300w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_970618446-1024x683.jpeg 1024w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_970618446-768x512.jpeg 768w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_970618446-1536x1024.jpeg 1536w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_970618446-2048x1365.jpeg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56775d6d e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"56775d6d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e6e2ac9 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"5e6e2ac9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3631a432 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"3631a432\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60e28a13 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget-widescreen__width-inherit elementor-widget elementor-widget-heading\" data-id=\"60e28a13\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ressources humaines<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59afd6b6 elementor-widget-tablet__width-inherit elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"59afd6b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rationalisez les processus gr\u00e2ce \u00e0 une compr\u00e9hension approfondie des processus et \u00e0 une prise de d\u00e9cision en temps r\u00e9el. Par exemple, les fonctions suivantes peuvent b\u00e9n\u00e9ficier des efforts de transformation : <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16105184 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"16105184\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Acquisition et int\u00e9gration des talents<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9mun\u00e9ration : Avantages sociaux et paie<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Performance et d\u00e9veloppement des employ\u00e9s<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Conformit\u00e9 et rapports r\u00e9glementaires<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33c87bc e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"33c87bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1a85e14 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"1a85e14\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-72ee3dc e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"72ee3dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2b0975 elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c2b0975\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Approvisionnement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3904671 elementor-widget-tablet__width-inherit elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3904671\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Rationalisez les processus transactionnels \u00e0 volume \u00e9lev\u00e9, assurez la conformit\u00e9 aux SLA et minimisez les co\u00fbts. Par exemple, dans les processus Purchase-to-Pay (P2P). De plus, les fonctions suivantes peuvent b\u00e9n\u00e9ficier des efforts de transformation :  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13830fd elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"13830fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des fournisseurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Performance des fournisseurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gestion des risques<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b376ac e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"4b376ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a77d67f e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"a77d67f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8e5622 elementor-widget elementor-widget-image\" data-id=\"f8e5622\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_118343301-1024x683.jpeg\" class=\"attachment-large size-large wp-image-66630\" alt=\"Businessman making presentation using flipchart in office\" srcset=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_118343301-1024x683.jpeg 1024w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_118343301-300x200.jpeg 300w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_118343301-768x512.jpeg 768w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_118343301-1536x1024.jpeg 1536w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/03\/AdobeStock_118343301-2048x1365.jpeg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2de438e e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"2de438e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aeb2123 e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"aeb2123\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-596198c2 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"596198c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67301225 elementor-widget elementor-widget-heading\" data-id=\"67301225\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ressources<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c895f e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"5c895f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4f84ea2f e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"4f84ea2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e866a22 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"7e866a22\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.igrafx.com\/fr\/popular-resources\/documentation-du-processus\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"900\" src=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/06\/Blog-Social-Posts-1280-x-900-px.png\" class=\"attachment-full size-full wp-image-68720\" alt=\"Process Documentation\" title=\"\" srcset=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/06\/Blog-Social-Posts-1280-x-900-px.png 1280w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/06\/Blog-Social-Posts-1280-x-900-px-300x211.png 300w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/06\/Blog-Social-Posts-1280-x-900-px-1024x720.png 1024w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/06\/Blog-Social-Posts-1280-x-900-px-768x540.png 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.igrafx.com\/fr\/popular-resources\/documentation-du-processus\/\">Process Documentation: The Critical First Step to Operational Excellence<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf207b e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"cf207b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4007d362 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"4007d362\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.igrafx.com\/fr\/igrafx-nomme-leader-dans-the-forrester-wave-process-intelligence-software-q3-2025\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"900\" src=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/08\/Why-iGrafx-Resources-5.png\" class=\"attachment-full size-full wp-image-71320\" alt=\"Forrester Wave Leader 2025\" title=\"\" srcset=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/08\/Why-iGrafx-Resources-5.png 1280w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/08\/Why-iGrafx-Resources-5-300x211.png 300w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/08\/Why-iGrafx-Resources-5-1024x720.png 1024w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/08\/Why-iGrafx-Resources-5-768x540.png 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.igrafx.com\/fr\/igrafx-nomme-leader-dans-the-forrester-wave-process-intelligence-software-q3-2025\/\">The Forrester Wave sur les logiciels de l'Intelligence des Processus<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1105041 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"1105041\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12de9580 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"12de9580\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.igrafx.com\/fr\/popular-resources\/getting-started-with-process-intelligence-a-comprehensive-guide-for-pex-professionals\/\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"900\" src=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/06\/Blog-Social-Posts-1280-x-900-px-1.png\" class=\"attachment-full size-full wp-image-68748\" alt=\"Getting started with process intelligence\" title=\"\" srcset=\"https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/06\/Blog-Social-Posts-1280-x-900-px-1.png 1280w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/06\/Blog-Social-Posts-1280-x-900-px-1-300x211.png 300w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/06\/Blog-Social-Posts-1280-x-900-px-1-1024x720.png 1024w, https:\/\/www.igrafx.com\/wp-content\/uploads\/2025\/06\/Blog-Social-Posts-1280-x-900-px-1-768x540.png 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\"><a href=\"https:\/\/www.igrafx.com\/fr\/popular-resources\/getting-started-with-process-intelligence-a-comprehensive-guide-for-pex-professionals\/\">Premiers pas avec l'intelligence des processus<\/a><\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-156562d3 e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"156562d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ea3c53f e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"ea3c53f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6d637b38 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"6d637b38\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49e833a elementor-widget-divider--view-line_text elementor-widget-divider--element-align-right elementor-widget elementor-widget-divider\" data-id=\"49e833a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tQuoi de neuf\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58bd0b6f elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"58bd0b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Blog en vedette<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3553cb5d btn-blk elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"3553cb5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.igrafx.com\/fr\/blog\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"33\" viewBox=\"0 0 18 33\" fill=\"none\"><path d=\"M17.0004 16.2236V32.0001H1.15918\" stroke=\"white\"><\/path><path d=\"M17 32L0.999999 16\" stroke=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir tous les blogs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-365d9e9f e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"365d9e9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2ba7acb4 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"2ba7acb4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fe0a9ec e-con-full cut-box-grey e-ecs-flex e-flex e-con e-child\" data-id=\"fe0a9ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-296440b9 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"296440b9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b8c510d elementor-widget-tablet__width-initial elementor-widget-mobile__width-auto elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"3b8c510d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">01<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-117f5493 e-con-full e-grid e-ecs-flex e-con e-child\" data-id=\"117f5493\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79c8d968 elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"79c8d968\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-78202 post type-post status-publish format-standard hentry category-lia\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.igrafx.com\/fr\/blog\/lia-echoue-la-ou-le-processus-nest-pas-controle\/\" >\n\t\t\t\tL&#8217;IA \u00e9choue l\u00e0 o\u00f9 le processus n&#8217;est pas contr\u00f4l\u00e9\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5316b57 elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"5316b57\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-75494 post type-post status-publish format-standard has-post-thumbnail hentry category-non-classifiee category-blog-fr tag-customer-journey-mapping-fr tag-experience-client\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Il est important de comprendre qu&#8217;un parcours client, au fond, est un processus. Cela peut sembler limit\u00e9 du point de vue du client, mais c&#8217;est n\u00e9anmoins un processus. Dans cette s\u00e9rie, nous allons discuter de la mani\u00e8re de comprendre, cataloguer et capturer le parcours client<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.igrafx.com\/fr\/blog\/cartographie-du-parcours-client-par-ou-commencer\/\" aria-label=\"En savoir plus sur Cartographie du parcours client : par o\u00f9 commencer\" tabindex=\"-1\" >\n\t\t\tLire la suite &gt;&gt;\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32c6dcf e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"32c6dcf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ab68ba4 elementor-widget-tablet__width-initial elementor-widget-mobile__width-auto elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5ab68ba4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tiGrafx\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d44b26d e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"4d44b26d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2f31105b e-con-full cut-box-grey e-ecs-flex e-flex e-con e-child\" data-id=\"2f31105b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-44c45575 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"44c45575\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6ddaa9 elementor-widget-tablet__width-initial elementor-widget-mobile__width-auto elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"7d6ddaa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">02<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-720b8d5 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"720b8d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60a0f602 elementor-grid-1 elementor-posts--thumbnail-none elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"60a0f602\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_widescreen&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-75494 post type-post status-publish format-standard has-post-thumbnail hentry category-non-classifiee category-blog-fr tag-customer-journey-mapping-fr tag-experience-client\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.igrafx.com\/fr\/blog\/cartographie-du-parcours-client-par-ou-commencer\/\" >\n\t\t\t\tCartographie du parcours client : par o\u00f9 commencer\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb84da0 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"bb84da0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-611e90b8 elementor-widget-tablet__width-inherit elementor-widget-mobile__width-auto elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"611e90b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tiGrafx\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-719bd8b0 btn-blk elementor-align-right elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-button\" data-id=\"719bd8b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"33\" viewBox=\"0 0 18 33\" fill=\"none\"><path d=\"M17.0004 16.2236V32.0001H1.15918\" stroke=\"white\"><\/path><path d=\"M17 32L0.999999 16\" stroke=\"white\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lire la suite<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-541c14d1 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"541c14d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3f4ebe9b e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"3f4ebe9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac175b9 elementor-widget-divider--view-line_text elementor-widget-divider--element-align-right elementor-widget elementor-widget-divider\" data-id=\"ac175b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tfaq\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53dbfd0 elementor-widget elementor-widget-heading\" data-id=\"53dbfd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous avez des questions, nous avons des r\u00e9ponses<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6205e146 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"6205e146\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d43a8d elementor-widget elementor-widget-n-accordion\" data-id=\"5d43a8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]},&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9770\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-9770\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quelle est la diff\u00e9rence entre les services partag\u00e9s et l\u2019externalisation ?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"icon icon-arrow-down\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"icon icon-arrow-up\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9770\" class=\"elementor-element elementor-element-3e8e9cc2 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"3e8e9cc2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da5da61 elementor-widget elementor-widget-text-editor\" data-id=\"da5da61\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes services partag\u00e9s impliquent la centralisation des fonctions de support internes (comme les RH ou les finances) au sein d\u2019une m\u00eame organisation pour servir plusieurs d\u00e9partements. L\u2019objectif est de gagner en efficacit\u00e9 et de r\u00e9aliser des \u00e9conomies tout en conservant un contr\u00f4le interne.  \n\nL\u2019externalisation, \u00e0 l\u2019inverse, signifie sous-traiter ces m\u00eames processus ou fonctions m\u00e9tier \u00e0 un fournisseur tiers externe. Cela permet de tirer parti de l\u2019expertise externe, de r\u00e9duire les co\u00fbts ou de gagner en \u00e9volutivit\u00e9, m\u00eame si cela signifie renoncer \u00e0 un certain contr\u00f4le direct.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9771\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9771\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels sont les probl\u00e8mes li\u00e9s aux services partag\u00e9s ?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"icon icon-arrow-down\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"icon icon-arrow-up\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9771\" class=\"elementor-element elementor-element-2837e609 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"2837e609\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-657484f9 elementor-widget elementor-widget-text-editor\" data-id=\"657484f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDu point de vue de l\u2019intelligence des processus, les services partag\u00e9s sont souvent confront\u00e9s \u00e0 des probl\u00e8mes tels qu\u2019un manque de visibilit\u00e9 de bout en bout des processus, ce qui entrave une v\u00e9ritable optimisation. Ils peuvent privil\u00e9gier la r\u00e9duction des co\u00fbts plut\u00f4t que la qualit\u00e9 du service, ce qui entra\u00eene l\u2019insatisfaction des clients. La qualit\u00e9 in\u00e9gale des donn\u00e9es entre les syst\u00e8mes et l\u2019attention insuffisante port\u00e9e \u00e0 l\u2019am\u00e9lioration continue des processus (au-del\u00e0 de la normalisation initiale) entravent \u00e9galement l\u2019efficacit\u00e9, emp\u00eachent une automatisation efficace et limitent la cr\u00e9ation de valeur strat\u00e9gique.   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9772\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9772\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Qu\u2019est-ce qu\u2019un mod\u00e8le d\u2019exploitation cible pour les services partag\u00e9s ?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"icon icon-arrow-down\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"icon icon-arrow-up\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9772\" class=\"elementor-element elementor-element-377b5a8e e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"377b5a8e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46045a59 elementor-widget elementor-widget-text-editor\" data-id=\"46045a59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUn mod\u00e8le d\u2019exploitation cible (TOM) pour les services partag\u00e9s est un plan d\u00e9taill\u00e9 de l\u2019\u00e9tat futur souhait\u00e9. Il d\u00e9crit comment les processus, les personnes, la technologie, les donn\u00e9es et la gouvernance seront int\u00e9gr\u00e9s et optimis\u00e9s pour fournir efficacement des services partag\u00e9s. Le TOM, \u00e9clair\u00e9 par des informations sur les processus, vise \u00e0 normaliser les flux de travail, \u00e0 am\u00e9liorer l\u2019efficacit\u00e9, \u00e0 am\u00e9liorer la qualit\u00e9 du service et \u00e0 aligner les op\u00e9rations sur les objectifs strat\u00e9giques, en maximisant la valeur et en d\u00e9montrant des avantages \u00e9vidents.   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9773\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9773\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment mettre en place un mod\u00e8le de services partag\u00e9s ?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"icon icon-arrow-down\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"icon icon-arrow-up\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9773\" class=\"elementor-element elementor-element-751cc706 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"751cc706\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-562cd91 elementor-widget elementor-widget-text-editor\" data-id=\"562cd91\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLa mise en \u0153uvre d\u2019un mod\u00e8le de services partag\u00e9s, du point de vue de l\u2019intelligence des processus, n\u00e9cessite une approche structur\u00e9e. Tout d\u2019abord, utilisez une solution d\u2019intelligence des processus comme iGrafx pour obtenir une visibilit\u00e9 de bout en bout sur les processus \u00ab en l\u2019\u00e9tat \u00bb, en utilisant l\u2019exploration des processus pour identifier les inefficacit\u00e9s et les variations. Ensuite, d\u00e9finissez un mod\u00e8le d\u2019exploitation cible bas\u00e9 sur des processus standardis\u00e9s et optimis\u00e9s, en tirant parti de l\u2019automatisation lorsque cela est possible. Surtout, \u00e9tablissez une gouvernance claire, d\u00e9finissez des SLA et surveillez les indicateurs cl\u00e9s de performance pour assurer l\u2019am\u00e9lioration continue et la cr\u00e9ation de valeur, soutenus par une analyse continue des donn\u00e9es et des informations sur les performances.    \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9774\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9774\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment fonctionne un mod\u00e8le de services partag\u00e9s ?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"icon icon-arrow-down\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"icon icon-arrow-up\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9774\" class=\"elementor-element elementor-element-15f6c5c9 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"15f6c5c9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33276ffd elementor-widget elementor-widget-text-editor\" data-id=\"33276ffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUn mod\u00e8le de services partag\u00e9s centralise et standardise les fonctions de support telles que les ressources humaines, les finances ou les achats en une seule unit\u00e9 au service de l\u2019ensemble de l\u2019organisation. Au lieu que chaque service effectue ces t\u00e2ches ind\u00e9pendamment, le centre de services partag\u00e9s agit en tant que fournisseur de services interne. Cette approche permet de r\u00e9aliser des \u00e9conomies d\u2019\u00e9chelle, de r\u00e9duire les doublons et d\u2019offrir des services plus efficaces, coh\u00e9rents et rentables, souvent en normalisant les processus et en utilisant la technologie.   \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9775\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9775\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels sont les exemples de services partag\u00e9s ?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"icon icon-arrow-down\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"icon icon-arrow-up\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9775\" class=\"elementor-element elementor-element-4fabae07 e-ecs-flex e-flex e-con-boxed e-con e-child\" data-id=\"4fabae07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61c1dc05 elementor-widget elementor-widget-text-editor\" data-id=\"61c1dc05\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Parmi les exemples courants de services partag\u00e9s, citons les fonctions de back-office qui peuvent \u00eatre normalis\u00e9es et centralis\u00e9es pour plus d\u2019efficacit\u00e9. Il s\u2019agit souvent de : <\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":0,\"335559739\":0}\"> <\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Finance et comptabilit\u00e9 : paie, comptes fournisseurs\/recevables, grand livre, rapports financiers.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":200,\"335559739\":200}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Ressources Humaines (RH) : Int\u00e9gration des collaborateurs, administration des avantages sociaux, soutien au recrutement, gestion de la politique RH.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":200,\"335559739\":200}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Technologies de l\u2019information (TI) : service d\u2019assistance, gestion d\u2019infrastructure, cybers\u00e9curit\u00e9, soutien applicatif.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":200,\"335559739\":200}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Approvisionnement : Gestion des fournisseurs, achats, n\u00e9gociation de contrats.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":200,\"335559739\":200}\"> <\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Service client : Centres d\u2019appels et support technique.<\/span><span data-ccp-props=\"{\"134233117\":false,\"134233118\":false,\"335559738\":200,\"335559739\":200}\"> <\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Quelle est la diff\\u00e9rence entre les services partag\\u00e9s et l\\u2019externalisation ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les services partag\\u00e9s impliquent la centralisation des fonctions de support internes (comme les RH ou les finances) au sein d\\u2019une m\\u00eame organisation pour servir plusieurs d\\u00e9partements. L\\u2019objectif est de gagner en efficacit\\u00e9 et de r\\u00e9aliser des \\u00e9conomies tout en conservant un contr\\u00f4le interne.  \\n\\nL\\u2019externalisation, \\u00e0 l\\u2019inverse, signifie sous-traiter ces m\\u00eames processus ou fonctions m\\u00e9tier \\u00e0 un fournisseur tiers externe. Cela permet de tirer parti de l\\u2019expertise externe, de r\\u00e9duire les co\\u00fbts ou de gagner en \\u00e9volutivit\\u00e9, m\\u00eame si cela signifie renoncer \\u00e0 un certain contr\\u00f4le direct.\"}},{\"@type\":\"Question\",\"name\":\"Quels sont les probl\\u00e8mes li\\u00e9s aux services partag\\u00e9s ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Du point de vue de l\\u2019intelligence des processus, les services partag\\u00e9s sont souvent confront\\u00e9s \\u00e0 des probl\\u00e8mes tels qu\\u2019un manque de visibilit\\u00e9 de bout en bout des processus, ce qui entrave une v\\u00e9ritable optimisation. Ils peuvent privil\\u00e9gier la r\\u00e9duction des co\\u00fbts plut\\u00f4t que la qualit\\u00e9 du service, ce qui entra\\u00eene l\\u2019insatisfaction des clients. La qualit\\u00e9 in\\u00e9gale des donn\\u00e9es entre les syst\\u00e8mes et l\\u2019attention insuffisante port\\u00e9e \\u00e0 l\\u2019am\\u00e9lioration continue des processus (au-del\\u00e0 de la normalisation initiale) entravent \\u00e9galement l\\u2019efficacit\\u00e9, emp\\u00eachent une automatisation efficace et limitent la cr\\u00e9ation de valeur strat\\u00e9gique.\"}},{\"@type\":\"Question\",\"name\":\"Qu\\u2019est-ce qu\\u2019un mod\\u00e8le d\\u2019exploitation cible pour les services partag\\u00e9s ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Un mod\\u00e8le d\\u2019exploitation cible (TOM) pour les services partag\\u00e9s est un plan d\\u00e9taill\\u00e9 de l\\u2019\\u00e9tat futur souhait\\u00e9. Il d\\u00e9crit comment les processus, les personnes, la technologie, les donn\\u00e9es et la gouvernance seront int\\u00e9gr\\u00e9s et optimis\\u00e9s pour fournir efficacement des services partag\\u00e9s. Le TOM, \\u00e9clair\\u00e9 par des informations sur les processus, vise \\u00e0 normaliser les flux de travail, \\u00e0 am\\u00e9liorer l\\u2019efficacit\\u00e9, \\u00e0 am\\u00e9liorer la qualit\\u00e9 du service et \\u00e0 aligner les op\\u00e9rations sur les objectifs strat\\u00e9giques, en maximisant la valeur et en d\\u00e9montrant des avantages \\u00e9vidents.\"}},{\"@type\":\"Question\",\"name\":\"Comment mettre en place un mod\\u00e8le de services partag\\u00e9s ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"La mise en \\u0153uvre d\\u2019un mod\\u00e8le de services partag\\u00e9s, du point de vue de l\\u2019intelligence des processus, n\\u00e9cessite une approche structur\\u00e9e. Tout d\\u2019abord, utilisez une solution d\\u2019intelligence des processus comme iGrafx pour obtenir une visibilit\\u00e9 de bout en bout sur les processus \\u00ab en l\\u2019\\u00e9tat \\u00bb, en utilisant l\\u2019exploration des processus pour identifier les inefficacit\\u00e9s et les variations. Ensuite, d\\u00e9finissez un mod\\u00e8le d\\u2019exploitation cible bas\\u00e9 sur des processus standardis\\u00e9s et optimis\\u00e9s, en tirant parti de l\\u2019automatisation lorsque cela est possible. Surtout, \\u00e9tablissez une gouvernance claire, d\\u00e9finissez des SLA et surveillez les indicateurs cl\\u00e9s de performance pour assurer l\\u2019am\\u00e9lioration continue et la cr\\u00e9ation de valeur, soutenus par une analyse continue des donn\\u00e9es et des informations sur les performances.\"}},{\"@type\":\"Question\",\"name\":\"Comment fonctionne un mod\\u00e8le de services partag\\u00e9s ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Un mod\\u00e8le de services partag\\u00e9s centralise et standardise les fonctions de support telles que les ressources humaines, les finances ou les achats en une seule unit\\u00e9 au service de l\\u2019ensemble de l\\u2019organisation. Au lieu que chaque service effectue ces t\\u00e2ches ind\\u00e9pendamment, le centre de services partag\\u00e9s agit en tant que fournisseur de services interne. Cette approche permet de r\\u00e9aliser des \\u00e9conomies d\\u2019\\u00e9chelle, de r\\u00e9duire les doublons et d\\u2019offrir des services plus efficaces, coh\\u00e9rents et rentables, souvent en normalisant les processus et en utilisant la technologie.\"}},{\"@type\":\"Question\",\"name\":\"Quels sont les exemples de services partag\\u00e9s ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Parmi les exemples courants de services partag\\u00e9s, citons les fonctions de back-office qui peuvent \\u00eatre normalis\\u00e9es et centralis\\u00e9es pour plus d\\u2019efficacit\\u00e9. Il s\\u2019agit souvent de :  Finance et comptabilit\\u00e9 : paie, comptes fournisseurs\\\/recevables, grand livre, rapports financiers. Ressources Humaines (RH) : Int\\u00e9gration des collaborateurs, administration des avantages sociaux, soutien au recrutement, gestion de la politique RH. Technologies de l\\u2019information (TI) : service d\\u2019assistance, gestion d\\u2019infrastructure, cybers\\u00e9curit\\u00e9, soutien applicatif. Approvisionnement : Gestion des fournisseurs, achats, n\\u00e9gociation de contrats. Service client : Centres d\\u2019appels et support technique.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-645828a e-con-full e-ecs-flex e-flex e-con e-parent\" data-id=\"645828a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4fa3ded e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"4fa3ded\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae69bf0 elementor-widget__width-initial elementor-widget-widescreen__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"ae69bf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Parlez \u00e0 un expert en transformation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a09b608 elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a09b608\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Obtenez une d\u00e9monstration personnalis\u00e9e pour voir \u00e0 quoi ressemble l\u2019am\u00e9lioration des processus pour votre organisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3622ff elementor-mobile-align-justify btn-blue elementor-align-justify elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"f3622ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.igrafx.com\/fr\/process360-live-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00e9servez une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Process360 Live Transformez les services partag\u00e9s pour augmenter la productivit\u00e9 et r\u00e9duire les co\u00fbts Documentez, analysez et optimisez les processus critiques pour g\u00e9n\u00e9rer des gains<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_searchwp_excluded":"","footnotes":""},"class_list":["post-66911","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.igrafx.com\/fr\/wp-json\/wp\/v2\/pages\/66911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.igrafx.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.igrafx.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.igrafx.com\/fr\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/www.igrafx.com\/fr\/wp-json\/wp\/v2\/comments?post=66911"}],"version-history":[{"count":5,"href":"https:\/\/www.igrafx.com\/fr\/wp-json\/wp\/v2\/pages\/66911\/revisions"}],"predecessor-version":[{"id":76815,"href":"https:\/\/www.igrafx.com\/fr\/wp-json\/wp\/v2\/pages\/66911\/revisions\/76815"}],"wp:attachment":[{"href":"https:\/\/www.igrafx.com\/fr\/wp-json\/wp\/v2\/media?parent=66911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}