Skip to Main Content

Blog

How to Approach Customer Journey Mapping with iGrafx

rpa-big

It is important to understand that a customer journey, at its core, is a process. It may seem limited from the customers point of view, but it is a process nevertheless. iGrafx allows you to capture these journeys and relate them to the internal business architecture. This can be an overwhelming project, so to help we recently wrote a white paper laying out each step to approach customer journey mapping with our tool.

Download the whitepaper to understand each step including:

  • How to identify and catalog the journey(s)
  • How to connect the dots between your customer experience and business architecture
  • Identifying what and how to measure
  • Why you should focus on process improvement
  • How to improve the overall experience

Related Posts

Checklist for selecting the right consulting partner

  • clock 12. October 2021
  • author-icon Stephan Gindert
  • 0 comments

Environmentally Sustainable business processes: Here's what you should consider when choosing your consulting and software partners. Do you want to make your business and your...

Read More

Your Employees Are Going to Leave You, Are You Ready?

  • clock 23. September 2021
  • author-icon Veena Vadgama
  • 0 comments

Workers Are Rethinking….Well….Work The pandemic has changed how we live. Some were temporary changes, like those few months where I disinfected groceries before bringing them...

Read More

5 steps to green Business Processes - Part 2

  • clock 31. August 2021
  • author-icon Kathrin Kießling
  • 0 comments

Rapid climate change is driving companies to become more environmentally friendly. Sustainability already starts in internal processes and must therefore be rethought. In the first...

Read More

Leave a Reply

Your email address will not be published. Required fields are marked *