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Customers in every industry are getting great results using iGrafx. Whether you are a business analyst, quality manager, or otherwise involved in a process excellence initiative, your goal is to provide superior value to your organization. Companies using iGrafx significantly reduce costs, reduce cycle times, eliminate waste and implement best practices by understanding and improving their processes across functional boundaries, geographies and levels of maturity.

See our Customer Case Studies below, and discover how organizations are using iGrafx to achieve impressive results.

Video Case Study

Transportation - Munich Airport

Find out how Munich Airport which hosts 100 airlines, and manages 40 million passengers per year, leverages iGrafx to expand its view into existing business processes and better contribute to overall optimized business performance.

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Finance/Insurance/Real Estate - Real I.S.

Leveraging process mapping, Real I.S. not only reliably meets regulatory compliance requirements, but also identifies potential areas for improvement.

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Featured Case Studies

Energy - Badenova

How the energy and environmental service provider badenova streamlined its process management and achieved company-wide operational transparency with iGrafx.


Manufacturing - Grammer AG

Grown structures require transparency of the processes. See how Grammer AG has achieved this and has optimised around 100 processes and documents with the help of iGrafx.


Specialty Chemicals - 4aBetterBusiness

4aBetterBusiness uses iGrafx to aid ICM Products in applying a process-centric approach to achieve significant improvements in on-time delivery performance, inventory and overall operating profitability.


Automotive - Progress-Werk-Oberkirch (PWO)

Progress-Werk Oberkirch AG achieves group-wide process transparency with iGrafx and thus takes an important step towards digital transformation.


Consulting - Hewlett Packard

Hewlett Packard includes iGrafx for SAP as the Business Process Management application to complement its SAP implementation service methodology.


Finance - Multinational Bank

See how management at a major multinational bank uses iGrafx Performance Central to measure actual process performance to drive forward impressive process improvement initiatives.


Government - Aerospace Defense Contractor

Find out how iGrafx and 4aBetterBusiness help an international aerospace/defense contractor efficiently streamline disparate processes and effectively increase profits.


Metals - Novelis

iGrafx helps Novelis predict production weaknesses and strengths, simulating real complexity and interactions that enable reduced production time, and increased cash flow.


University - Munich University of Applied Sciences

The Munich University of Applied Sciences (Hochschule München) uses solutions by iGrafx to optimise its process landscape.


Telco - Colt Telecom Group

Colt has been providing data, voice, and managed services to enterprise customers and governments across Europe since 1993. For the first time ever, management and all 4,600 Colt staff can see and understand in detail how processes actually work from a customer's perspective.


Additional Case Studies



Asgard, a prominent Australian financial firm, finds the need to evolve into a process-oriented enterprise to manage rapid growth and retain knowledge.


Piraeus Bank Egypt

When Piraeus Bank Egypt SAE (PBE) was founded in 1978 as the Alexandria Kuwait International Bank, its role was to serve the large number of Egyptian expatriates living in Kuwait. Since then, the bank has extended its remit and grown to be one of the Egyptian financial sector's best-known institutions. The implementation of iGrafx has allowed PBE to examine its business in extreme detail and carefully analyze internal processes across all operational units using standard graphical models.



From its foundation in 1999, Xchanging has been an ambitious, fast growing and internationally focused company. Becoming a publicly listed (PLC) in only eight years, the company is now a FTSE 250 company employing more than 8,800 staff in Europe, the USA and Asia, and serving customers in 37 countries across the globe. A key tool in Xchanging’s approach to Process improvement is iGrafx FlowCharter.



Hampshire Police

Hampshire Constabulary can trace its history back to 1832 and the formation of the Winchester City Police. More than 170 years later, the constabulary has around 4,000 officers operating from 47 stations and is responsible for policing a population of more than 1.8 million people across Hampshire and the Isle of Wight. Hampshire Constabulary has an ethos of ensuring continuous improvement of its services and has adopted business process management to achieve its goal. To document the improvements, Hampshire Constabulary has deployed iGrafx FlowCharter and Process Central.


Service Birmingham

To revolutionize the way Birmingham City Council delivers services to its citizens and visitors and achieve its objective to realize £1 Billion in operational efficiencies, iGrafx FlowCharter, IDEF0, and Process Central were selected to provide best practice tools and templates and develop a world class quality management framework while minimizing risk and reducing cost to the Council.



Parkland Hospital

Parkland Memorial Hospital is ranked by U.S. News and World Report as one of "America's Best Hospitals." Its Six Sigma team chose the iGrafx software for its process improvement initiatives. It helped Parkland increase patient satisfaction while saving money. It enables sophisticated modeling and simulation and produces easy-to-read graphical results.



Sloan Valve

Sloan Valve, a leading manufacturer of specialized plumbing supplies, effectively utilized iGrafx solutions to reduce costs and increase employee productivity, transforming themselves into a process-driven enterprise.



ABB aligns disparate business processes using iGrafx Flowcharter and greatly streamlines operations as a result.


Potton Homes

Potton Limited has been at the forefront of timber engineering for more than 40 years and is the UK's longest established timber frame manufacturer. It prides itself on its innovation and expertise in design, as well as its quality of manufacture. In order to ensure quality across the company and increase efficiency, Potton has deployed iGrafx FlowCharter.



Barrick Gold Corporation

Barrick Gold Corporation, the world’s largest gold mining company understands the importance of continuously improving their business operations and established a Business Performance Group to focus on business process improvement initiatives. In 2008, defining, standardizing and implementing business processes globally became a key corporate goal. iGrafx business process analysis and collaboration solutions enabled Barrick to achieve its goal and reap numerous compelling benefits.


Major Steel Processor

Ron Proper, Senior Quality Engineer, promoted the adoption of Six Sigma as a process-improvement methodology at this major steel processor in the United States. Using iGrafx Process for Six Sigma, they were able to improve process efficiency and reduce costs through optimal application of Six Sigma principles and methodology.


Metal Processing Company

Learn how iGrafx and 4aBetterBusiness help a multi-location Metal Processing Company to improve operations and productivity, through effective employee engagement.