Making the Connection – Improved Customer Experience Leads Transformation

To truly understand the customer’s experience, businesses must also understand how that experience is delivered. That means having clear visibility of the underlying business processes and technologies that support them.

In this webcast, Ed Maddock – Chief Evangelist, iGrafx, Charles Araujo – Principal Analyst, Intellyx and Scott Francis – CEO, BP3 discuss why this is imperative to driving true transformation.

Automated business processes with RPA

During the 45-minute webinar the following highlights will be presented:

• Which processes can be automated?
• Increase the efficiency of business processes in the company
• How are responsibilities defined and documented?

Permanent Audit Readiness with Process Management

In the 45 Min. webinar we will show you the following highlights :

• How to systematically minimise the workload while preparing for an audit
• How you can improve the quality, transparency and reliability of your work & organisation related processes and of your information to effectively use this as an clear business advantage
• How you can purposely control the presentation of audit relevant Information which is then easily accessible at any pont.

Digital way from FlowCharter to iGrafx Business Transformation Platform

In the 45-minute webinar the  following highlights will be presented:

• Increase the transparency in business processes
• Scalability for secure and complex IT environments plus an audit-proof management of diagrams and documents
• Increase & optimisation of cross-departmental collaboration

Document management – “Everything from a single source”

During the webinar the following topics will be covered:

• Storage and management of external documents
• Structured filing of documents
• Finding the correct information quickly.
• Versioning and release of the new documents

Risk Management: Identify, evaluate and ultimately manage risks!

During our webinar we will show you how companies can meet the challenges:

• Systematic gaps between risks and internal processes
• Lack of transparency related to the measures and their effectiveness
• Incomplete internal control system (ICS)
• Insufficient optimisation possibilities

Digital path from FlowCharter to iGrafx Business Transformation Platform

In the 45-minute webinar we will show you the following highlights:

• Increase the transparency in business processes
• Scalability for secure and complex IT environments plus an audit-proof management of diagrams and documents
• Increase & optimisation of cross-departmental collaboration

Process Automation – Increase your workplace efficiency!

In the 45-minute webinar we will show you the following highlights:

• What are the advantages of process automation?
• Which processes can be automated?
• Which functions are available with automation?

Making the Connection between Customer Experience, Process Management and Business Continuity

During this webinar, we will discuss:

• An overview and examples of customer experience and why they may contain multiple journeys.
• How business process management (BPM) platforms give companies visibility into things such as process, resources, systems, risks, suppliers, and regulatory requirements.
• An overview of BPM, including how to map journeys.
• An explanation of business continuity and guidance on how to identify business critical processes.

Risk Analysis in Process Management

Regardless of whether the contact with our clients takes place in the physical or virtual world, we pursue the same goal: we want to create a comprehensive experience with inspiring topics for all participants. Download our online business event “Risk Analysis in Process Management” in the virtual space. During the online event you can expect exciting and informative practical contributions from experts.

¿Cómo conseguir y mantener la Certificación ISO en tu organización?

En el seminario web aprenderás:

• Veremos cómo organizarnos para conseguir una Certificación ISO
• Relacionaremos toda la información de una forma visual en una única plataforma
• Mostraremos cómo estará disponible para superar la auditoría ISO
• También cómo podremos mantener la información actualizada para mantener el Sello conseguido

Risk Management & Compliance

In this webinar we will show you the following highlights:

• Linking process objects with identified risks
• Detailed documentation of business processes also with strategies, goals, control and much more.
• Support of risk-oriented process management: Identify, document and analyse risks
• Fulfilment of standards and compliance requirements