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Support

Want to learn more about the capabilities of iGrafx solutions? Our informational material will help you get started with iGrafx. Many of your questions can certainly be answered and, if not, our support team will be happy to help you with words and deeds.

 

Superior Technical Support

iGrafx Superior Technical Support is the place to go if you need professional support. The requirement for the failure-free availability of software in modern networks and complex communication infrastructures places special demands on a service and support concept. To meet your needs, we offer you as a low-cost solution the iGrafx Superior Technical Support. The individual support gives you the power you need to use our software even more productively.

KEY FEATURES

  • Help with troubleshooting, usage and operating problems of the software
  • Specific inquiries about the purchased products can be made by e-mail or web form around the clock.
  • Requests will be answered by phone or e-mail within two working days. Meeting the deadline requires that the request be made in writing on a working day during normal business hours between 10:00 and 16:00. For requests received after 4:00 pm on a working day or requests received on a Saturday, Sunday or holiday, the two-day time limit will begin at 10:00 am of the next working day
  • Completion is only possible in combination with a valid maintenance. If this expires, the Superior Technical Support will also expire

KEY BENEFITS

  • Protection through professional, fast and uncomplicated help
  • Increased productivity by minimizing product downtime for users
  • Cost reduction through cost-effective pricing
  • High cost transparency through calculable expenses. The number of support inquiries to the specified contact person is not limited
  • Defined contact
  • Free online remote maintenance
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Customer Software Downloads

The iGrafx Customer Software Download Center allows customers with purchased licenses to access their iGrafx software electronically.

Support Ticket

Via our Service Desk ECHO our Support Team will answer all your questions around the solutions of iGrafx.

To submit your Support RequestBug Report or Feature Request via support ticket or follow the status of your ticket.

This short guideline summarizes the ideal use of ECHO: Download here.

Submit Ticket

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