Support

Superior Technical Support

iGrafx Superior Technical Support is the place to go if you need professional support. The requirement for the failure-free availability of software in modern networks and complex communication infrastructures places special demands on a service and support concept. To meet your needs, we offer you as a low-cost solution the iGrafx Superior Technical Support. The individual support gives you the power you need to use our software even more productively.

KEY FEATURES

• Help with troubleshooting, usage and operating problems of the software
• Specific inquiries about the purchased products can be made by e-mail or web form around the clock.
• Requests will be answered by phone or e-mail within two working days. Meeting the deadline requires that the request be made in writing on a working day during normal business hours between 10:00 and 16:00. For requests received after 4:00 pm on a working day or requests received on a Saturday, Sunday or holiday, the two-day time limit will begin at 10:00 am of the next working day
• Completion is only possible in combination with a valid maintenance. If this expires, the Superior Technical Support will also expire

KEY BENEFITS

• Protection through professional, fast and uncomplicated help
• Increased productivity by minimizing product downtime for users
• Cost reduction through cost-effective pricing
• High cost transparency through calculable expenses. The number of support inquiries to the specified contact person is not limited
• Defined contact
• Free online remote maintenance