With any major transformation or automation initiative, one of the most important aspects an organization must consider is ROI. What is the most important ROI measurement, and how should it be measured?
Because so many people are considering transformation or automation projects, we recently partnered with PEX Network to find answers to these very questions. PEX Network is the leading news source for process professionals and together we surveyed over 150 business leaders and digital business transformation experts from 36 different industries. Their answers, along with PEX’s insights can be found below.
Respondents were keen to take the shortest journey from intervention to measurable ROI in automation projects. Increased quality measurements feels surprisingly low – but perhaps it is one of those measures that kicks in when efficiency has been demonstrated.
According to the results from these questions, ROI is judged by efficiency and measured objectively: in other words, by clear and quantifiable means. Those that take a gut feeling or monitor share price are arguably looking at the effectiveness of their efforts through a lens with the capacity for heavy distortion.
Overall, it’s crucial for organizations to consider projects in the context of business processes, and ensure that you can measure current and future business impact. Ideally, you will generate positive ROI and you will become the disruptor of your industry.
And don’t forget to download the entire report here to see what the top leaders are saying about disruption, digital transformation and process automation.