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A Center of Excellence (CoE) is a team of individuals tasked with:

  • Defining a common set of best practices and work standards
  • Assessing, or helping others to assess, the maturity of those best practices and standards
  • Providing direct (i.e., in-person) and/or indirect (e.g., instructional content, tools & templates, etc.) guidance and support to assist in implementing these best practices
  • Implementing Governance standards to ensure those best practices and standards are followed
  • Recommending and leading Continuous Improvement initiatives
  • Prioritizing, monitoring and managing automation projects
  • Reporting on KPIs related to those best practices and improvement initiatives

Often, a CoE is created when there is a recognized knowledge deficit within an organization. For example, a company may form a new Center of Excellence to manage the adoption and integration of robotic process automation (RPA) or a new regulatory requirement (i.e. GDPR). Regardless of the reason, an important goal of a CoE is to eliminate inefficiency and help move the organization to the next level of a maturity model. To do this they must include representatives from, and establish clear ownership within, management of the line(s) of business, as well as IT.

When it comes to the Center of Excellence, it is not a matter of whether the work being done is important to the business. Instead, it is to ensure that the effort of the CoE results in maximum ROI. iGrafx provides all the tools and expertise necessary to ensure your Center of Excellence is successful.


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