5 Reasons Journeys Hold the Key to Future Process Success

Find out why journeys, and not processes, are essential to delivering truly effective operational excellence initiatives.

Available Anytime On Demand

For over 30 years operational excellence professionals have used a variety of tools and techniques to drive better performance. Today, process and process improvement as a topic has never been hotter. Yet so many organizations struggle to deliver the breakthrough performance changes they expect. Standardization, conformance, and compliance are worthy objectives, but only when such things are targeted to deliver outstanding customer experiences – every day, through every interaction, via every channel.

In this on-demand webinar, process expert Mark McGregor will introduce you to five reasons that journeys hold the key to your future process success, and you will learn how to:

  • Begin with the end in mind, then plot the right path forward
  • Deliver the results you seek with journey-based approaches
  • Use journey models to drive better process management
  • Apply the different types and styles of journey models depending on your needs

Access the webinar now!


Mark McGregor, Strategy Advisor and Author at iGrafx

Mark McGregor

Strategy Advisor and Author