Journey Modeling: Going Beyond Mapping

In our online session you will learn how to:

  • Create different types of Journey Mapping – from customer to employee to partner
  • Display Journey Maps using iGrafx
  • Link processes with Journey elements
  • Evaluate the Journey Maps and Visualization in Dashboards
Date
November 1, 2021
Category
Webinars
Share

Related Content

5 Reasons Journeys Hold the Key to Future Process Success

Find out why journeys, and not processes, are essential to delivering truly effective operational excellence initiatives in t...

Making the Connection between Customer Experience, Process Management and Business Continuity

During this webinar, we will discuss: An overview and examples of customer experience and why they may contain multiple jo...