Making the Connection between Customer Experience, Process Management and Business Continuity

During this webinar, we will discuss:

• An overview and examples of customer experience and why they may contain multiple journeys.
• How business process management (BPM) platforms give companies visibility into things such as process, resources, systems, risks, suppliers, and regulatory requirements.
• An overview of BPM, including how to map journeys.
• An explanation of business continuity and guidance on how to identify business critical processes.