Making the Connection between Customer Experience, Process Management and Business Continuity
During this webinar, we will discuss:
- An overview and examples of customer experience and why they may contain multiple journeys.
- How business process management (BPM) platforms give companies visibility into things such as process, resources, systems, risks, suppliers, and regulatory requirements.
- An overview of BPM, including how to map journeys.
- An explanation of business continuity and guidance on how to identify business critical processes.