Making the Connection between Customer Experience, Process Management and Business Continuity

During this webinar, we will discuss:

  • An overview and examples of customer experience and why they may contain multiple journeys.
  • How business process management (BPM) platforms give companies visibility into things such as process, resources, systems, risks, suppliers, and regulatory requirements.
  • An overview of BPM, including how to map journeys.
  • An explanation of business continuity and guidance on how to identify business critical processes.
Date
November 9, 2020
Category
Webinars
Share

Related Content

5 Reasons Journeys Hold the Key to Future Process Success

Find out why journeys, and not processes, are essential to delivering truly effective operational excellence initiatives in t...

Journey Modeling: Going Beyond Mapping

In our online session you will learn how to: Create different types of Journey Mapping – from customer to employee ...