Making the Connection – Improved Customer Experience Leads Transformation

To truly understand the customer’s experience, businesses must also understand how that experience is delivered. That means having clear visibility of the underlying business processes and technologies that support them.

In this webcast, Ed Maddock – Chief Evangelist, iGrafx, Charles Araujo – Principal Analyst, Intellyx and Scott Francis – CEO, BP3 discuss why this is imperative to driving true transformation.