Among the virtues of current digital automation platforms (DAPs) and robotic process automation (RPA) technology is how they enable business and technology professionals to collaborate to improve, automate and adapt processes as needed. But process improvement and automation have broader implications that are often overlooked. Examples include how change affects workforce behavior, and the ways they interact with customers and suppliers, as well as how systems, applications and processes must adapt and interoperate to realize desired business strategy and outcomes.
Moreover, unexpected outside forces often demand immediate responses – blind reactions without forethought can be risky. Organizations that examine the implications of improvement and change prior to execution can avoid missteps, and potentially create competitive advantage over rivals. A subset of vendors in the business process management (BPM) market are crafting technology and services, with these objectives as their primary value proposition – among them is iGrafx.
This whitepaper contains discusses why the rising wave of business transformation and process automation requires modern planning and modeling tools that reduce complexity and effort. The report was published by 451, an analyst and advisory firm focused solely on digital transformation and helps readers understand: