Save the Date! iGrafx Customer Conference 2017

October 29-31, 2017 | Walt Disney World Dolphin Resort, Lake Buena Vista, FL | More Details Coming Soon

Inspire. Innovate. Transorm.

A Look Back - iGrafx Customer Conference 2016

Thanks to all who attended!

Check out highlights from last year and see why Process Improvement and Transformation Leaders attend to learn the best way to successfully apply iGrafx solutions and ensure their efforts are delivering business value while supporting strategic objectives.

Customer Fedback

"It was eye opening to learn how other companies use iGrafx. The conference helped me figure out areas I wanted to pursue in order to enhance my value as an employee along with the opportunity to network with companies already excelling in these areas.
Bob Kahn, Process Architect, Verizon

“A great way to connect with others and really see capabilities of iGrafx in a way that you have never thought of before!”
Raju Deshpande, SVP/Director of Operational Excellence, East West Bank

“Thank you all for a really beneficial Customer Conference 2016. It presented high value to us to be able to network and discuss both practical experiences and more academic issues and challenges together with such a broad variety of BPM stakeholders, representing different trades. We are looking forward to the conference in 2017.”
Mikkel Heiberg, Senior BPM Consultant, Nets A/S

Presentations

Presentations from thought-leaders and fellow customers alike

Rule-Compliance – What’s Next?

To become rule-compliant, documenting processes is critical, but an additional benefit is the ability to pinpoint room for process improvement. This only works however, if employees are involved right from the start. See how engaging the necessary people to document workflows and processes from the beginning sets your company up for long-term process success.

Christian Gebert
Head of Corporate Development
Real I.S.

Leveraging BPM for Large Scale IT Program

How did an industry-leading technology services company further improve its delivery performance by leveraging Business Process Management tools and techniques? Learn how Cisco built a comprehensive library of program and IT operational processes utilizing BPM tools and best practices, with models used for collaboration, communication and education for both internal and external stakeholders. See how Cisco’s Advanced Services team applied BPM to IT processes driving efficiency, accountability, repeatability, and customer satisfaction for a multi-year program for one of the world’s premier financial institutions.

Charlie Martin
Director, Consulting Services
Lisa Segali
Lead Consultant
Cisco Systems

iGrafx at Verizon

iGrafx is used at Verizon from Business Process Mapping to Workflow Simulations. This presentation will describe Verizon’s journey with iGrafx and its use in a variety of applications.

Sisir Padhy, Ph. D.
Vice President, Process Excellence & Innovation
Verizon

Developing an Effective Process Competency

Learn about a Financial Institution’s journey into BPM and its crossroads with compliance. See how developing a business process competency evolved to support a compliance centric organization, establishing a culture of process and governance. Also learn how their implementation of a process oriented architecture has engrained key competencies throughout the organization.

Steve Willoughby
President & Principal Consultant, LSSBB, MBOE
Lean-BPM

Managing the IT Landscape through the Business Process Landscape

iGrafx Meets Solution Manager
See how a top European manufacturing company uses Business Modeling on top of their ERP solution to address the challenge of managing their IT landscape through the Business Processes they support. Integrating the BPM solution from iGrafx with SAPs Solution Manager enables a company to undertake continuous improvement projects within the business and have that drive the specifically needed changes on the IT side. Also, by using Performance Management a company can monitor key performance indicators within the business processes uncovering improvement opportunities within key activities of the value chain.

Sander Dyrvig Ernst
Compliance Manager
DOVISTA A/S

Harnessing the Power of iGrafx Functionality to Document Relationships between Process and Strategy

Learn how Northern Health is using iGrafx to demonstrate organizational performance and value frameworks in a user friendly environment. Leadership and staff can easily navigate through cascading strategies from Northern Health’s Strategic Plan, to operational plans and KPIs, and frontline managers have the ability to connect their day-to-day process measures to Northern Health’s strategic goals.

Michelle Pryce
Business Architect - Planning & Performance Improvement
Nortern Health

Boiling the OCEAN – One Teacup at a Time

Join Verizon experts from the UK as they share their 6 year journey using iGrafx. They will explain Verizon’s vision to improve Business Process Management, and tell how the journey has gone so far - including some of the diversions and roadblocks encountered along the way. Key learning points, hints and tips for others embarking on a similar adventure will be highlighted. See how Verizon has successfully incorporated BPM within a much wider corporate knowledge management program.

Simon Ward
System Architect, Enterprise Solutions
Jeanette Davis
Process Manager
Verizon

The Business Process Journey

Learn how Cox has created their Business Process Landscape and then applied iGrafx products and services to bring that BPL to life using standards like BPMN. We will touch on our use of Collaborative Process Management to give wide visibility of our process landscape within the company, change management through Process Approval Cycles and even touch on the value of Modeling and Simulation for targeted Process Optimization. We will also discuss the vision of Process Management at Cox for the future.

Kelly Sewczwicz
Senior BPM Manager
Cox Communications

Practical Process Architecture for the Utility Industry

A practical process architecture is an essential foundation for effectively managing and improving core operations. PG&E has developed a simple, yet very powerful schema for organizing both its current utility processes and major improvement initiatives. Organizational accountabilities and support system concepts have also been incorporated. Process maps can be quickly located with just a few clicks using an intuitive user interface. Several use cases will be described.

Bob Woerner
Senior Director Business Results Team
Pacific Gas & Electric

Ricoh Collaborative Process Management Solution and iGrafx

SHARE Processes
See how Ricoh is using iGrafx to create a customized Collaborative Process Management solution. This presentation will cover the steps in the journey to define the common terminology, desired methodology, look and feel, and application of the iGrafx solution to meet the needs of internal constituents.

Erik Elfferich
Product Manager Data Cleansing Service
Ricoh

Interactive Panel: Connecting the Dots Between Strategy and Process to Meet Business Goals

A robust Business Model is needed to formulate on-target recommendations to drive Business Performance. Since processes are at the heart of a valuable Business Model, a key challenge is to align with and leverage the work of the Process Modeling and Analysis practitioners to better understand gaps and the impact of change. Discussion will include how to align process initiatives with the strategy of a business, as well as look into the issue of resource prioritization - all while managing risk – to provide critical visibility to activities and demonstrate the value of efforts.

Bonnie Urquhart, CPA CGA, M.Sc.
Regional Director, Planning and Performance Improvement
Northern Health

Charlie Martin
Director, Consulting Services
Cisco Systems

Bob Woerner
Senior Director Business Results Team
Pacific Gas & Electric

Conference - Day 1 Highlights

General session

General session

Christian Gebert - Head of Corporate Development at Real I.S.

Christian Gebert - Head of Corporate Development at Real I.S.

Ed Maddock - VP of Process Management Solutions

Ed Maddock - VP of Process Management Solutions

iGrafx Visionary Award Winner, Sander Dyrvig Ernst - Compliance Manager at DOVISTA A/S

iGrafx Visionary Award Winner, Sander Dyrvig Ernst - Compliance Manager at DOVISTA A/S

Soaking in the presentations

Soaking in the presentations

Michelle Pryce - Business Architect, Planning & Performance Improvement at Northern Health

Michelle Pryce - Business Architect, Planning & Performance Improvement at Northern Health

Charlie Martin - Director, Consulting Services at Cisco Systems

Charlie Martin - Director, Consulting Services at Cisco Systems

Lisa Segali - Lead Consultant at Cisco Systems

Lisa Segali - Lead Consultant at Cisco Systems

Kelly Sewczwicz - Senior BPM Manager at Cox Communications

Kelly Sewczwicz - Senior BPM Manager at Cox Communications

Bob Woerner - Senior Director Business Results Team at Pacific Gas and Electric

Bob Woerner - Senior Director Business Results Team at Pacific Gas & Electric

Steve Willoughby - President & Principal Consultant, LSSBB, MBOE at Lean-BPM

Steve Willoughby - President & Principal Consultant, LSSBB, MBOE at Lean-BPM

Mark Bednarski – Director of Product Management at iGrafx mans a corner in the Interactive Technology Lounge

Mark Bednarski – Director of Product Management at iGrafx mans a corner in the Interactive Technology Lounge

Networking Event

Conference - Day 2 Highlights

Simon Ward - System Architect, Enterprise Solutions at Verizon

Simon Ward - System Architect, Enterprise Solutions at Verizon

Jeanette Davis - Process Manager at Verizon

Jeanette Davis - Process Manager at Verizon

Bonnie Urquhart - CPA CGA, M.Sc., Regional Director, Planning and Performance Improvement at Northern Health

Bonnie Urquhart - CPA CGA, M.Sc., Regional Director, Planning and Performance Improvement at Northern Health

Stefan Hessenbruch - Professional Services Manager, EMEA at iGrafx

Stefan Hessenbruch - Professional Services Manager, EMEA at iGrafx

iGrafx Leaders on Hand

Ken Carraher

Chief Executive Officer

Ed Maddock

VP of Process
Management Solutions

Armin Trautner

Managing Director, EMEA

Lisa Schoch

VP of Sales, North America

John Golden

Director of Professional Services, North America

Robert Thacker

Director of Solutions Engineering

Mark Bednarski

Director of Product Management

Stefan Hessenbruch

Professional Services Manager, EMEA

Michael Nyman

Director of Software Development

Agenda Executed

November 6 - 8, 2016
Walt Disney World Swan Resort | Lake Buena Vista, FL


Registration | Customer Service Hours


Sunday 3:00pm - 8:00pm
 
Monday 7:00am - 11:00am
 
Tuesday 7:00am - 9:00am

Sunday, November 6th

7:00pm - 8:30pm Welcome Reception Networking Event - Lakeside Terrace
 

Monday, November 7th

7:30am Networking Breakfast  
 
8:30am - 12:00pm General Session

Spotlight Presentations and Inspirational Case Studies

 
8:30am  

Conference Welcome – iGrafx Vision – BPM Imperative 2017
Ken Carraher
CEO
iGrafx

 
9:00am  

iGrafx at Verizon
Sisir Padhy, Ph. D.
Vice President, Process Excellence & Innovation
Verizon

 
9:45am Coffee Break  
 
10:00am  

Rule-Compliant – What’s Next?
Christian Gebert
Head of Corporate Development
Real I.S.

 
10:45am  

Product Direction and Roadmap
Ed Maddock
VP of Process Management Solutions
iGrafx

 
11:30am - 4:15pm Open Format

Technology Lounge: Interactive Demo Kiosks and Expert Q&A

 
12:00pm Networking Lunch  
 
1:00pm Track A

Leveraging BPM for Large Scale IT Program

  Collaborative Process Management

Charlie Martin
Director, Consulting Services
Cisco Sytems

Lisa Segali
Lead Consultant
Cisco Sytems

  Track B

Harnessing the Power of iGrafx Functionality to Document Relationships between Process and Strategy

  Business Modeling

Michelle Pryce
Business Architect - Planning & Performance Improvement
Northern Health

2:00pm Track A The Business Process Journey
  Collaborative Process Management

Kelly Sewczwicz
Senior BPM Manager
Cox Communications

  Track B Developing a Process Competency for Compliance
  Business Modeling

Tom Holmberg
Business Process Quality Manager
Wells Fargo

 
3:00pm Coffee Break
 
3:15pm Track A Selling Services Internally to Rein in Costs and Time
  Collaborative Process Management

Stephen Noe
Business Process Architect, Business Process Management
AutoNation

  Track B Practical Process Architecture for the Utility Industry
  Business Modeling

Bob Woerner
Senior Director Business Results Team
Pacific Gas & Electric

 
4:15pm General Session iGrafx Visionaries Awards for Excellence / Winners Panel
 
5:30pm -
7:00pm
Reception Networking Event - Crescent Terrace

Tuesday, November 8th

7:30am Networking Breakfast  
 
8:30am -
11:45am

Open Format

Technology Lounge: Interactive Demo Kiosks and Expert Q&A

 
8:30am Track A Boiling the OCEAN – One Teacup at a Time
  Collaborative
Process Management

Simon Ward
System Architect, Enterprise Solutions
Verizon

Jeanette Davis
Process Manager
Verizon

  Track B The New World of iGrafx - Feedback from Real Life Experience
  Business Modeling

Stefan Hessenbruch
Professional Services Manager, EMEA
iGrafx

9:30am Track A Interactive Panel: Connecting the Dots Between Strategy and Process to Meet Business Goals
  Collaborative
Process Management

Charlie Martin
Director, Consulting Services
Cisco Systems

Bonnie Urquhart, CPA CGA, M.Sc.
Regional Director, Planning and Performance Improvement
Northern Health

Bob Woerner
Senior Director Business Results Team
Pacific Gas & Electric

  Track B Managing the IT Landscape through the Business Process Landscape
  Business Modeling

Sander Dyrvig Ernst
Compliance Manager
DOVISTA A/S

 
10:30am Coffee Break  
 
10:45am Track A Ricoh Collaborative Process Management Solution and iGrafx
  Collaborative
Process Management

Erik Elfferich
Product Manager Data Cleansing Service
Ricoh

  Track B Deploying the iGrafx Solution for Risk Management and More
  Business Modeling

John Golden
Director, Professional Services
iGrafx

11:45am -
12:00pm
Closing Remarks Ken Carraher
CEO
iGrafx

Walt Disney® World Swan Resort

Disney's Swan Resort

Walt Disney World® Swan Resort
1500 Epcot Resorts Boulevard 
P.O. Box 22653 
Lake Buena Vista, FL 32830 
407-934- 4499
Website

Features

In the heart of the Walt Disney World® Resort, the award-winning Walt Disney World Swan and Dolphin Resort is your gateway to Central Florida’s greatest theme parks and attractions.

The resort is located in between Epcot® and Disney’s Hollywood Studios™, and nearby Disney’s Animal Kingdom® Theme Park and Magic Kingdom® Park. Come discover our 17 world-class restaurants and lounges, sophisticated guest rooms with Westin Heavenly Beds® and the luxurious Mandara Spa. Enjoy five pools, two health clubs, tennis, nearby golf, and many special Disney benefits, including complimentary transportation to Walt Disney World Theme Parks and Attractions, and the Extra Magic Hours benefit.

Special Conference Rate
$229/night special

We've negotiated a remarkable room rate for conference goers — only $229 a night (plus tax) — to ensure attendees enjoy a comfortable stay. Rooms at this rate are limited, so be sure to reserve as soon as possible!

Extend your stay
Experience the magic of Walt Disney World® Resort by extending your stay. Come a few days early or stay after the conference for a little me-time or a perfect family vacation. And even enjoy our discounted room rate for your extra nights.

Disney's Swan Resort

Disney's Swan Resort

Disney's Swan Resort

Disney's Swan Resort

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