Islamic International Arab Bank Implements Business Process Management System through Cooperation with iGrafx

Tualatin, OR – September 17, 2025 – The Islamic International Arab Bank has signed a cooperation agreement with iGrafx to implement the iGrafx Process360 Live system for managing business policies and procedures. This initiative aims to modernize the bank’s paper-based policies and procedures and approval processes by transitioning them into process models in iGrafx. The goal is to enhance the quality of services provided by the bank, starting with the development of internal work procedures. Through this system, all processes and procedures will be automatically updated, saving time and effort for the bank’s employees and ultimately providing a distinguished and seamless banking experience for its customers.

The bank will benefit from this cooperation agreement with iGrafx, a leading global provider of intelligent business process management solution, and ProServ, a consulting company specializing in implementing and supporting iGrafx Process360 Live solution. ProServ works to expand iGrafx customer base and highlight the system’s potential for business improvement and management.

Commenting on the agreement, Mr. Iyad Asali, General Manager of Islamic International Arab Bank, stated, “This agreement aligns with the bank’s strategy to develop and improve the systems used within the bank. Additionally, it will enhance the customer experience by gaining a complete and comprehensive view of operations across all bank departments, and to keep pace with developments in the banking sector.”

About iGrafx

iGrafx is the global leader in process intelligence and process management, helping organizations discover, design, and optimize their business processes to increase productivity, reduce costs, and ensure compliance. More than 2,000 customers worldwide are realizing value with iGrafx. Learn more by visiting https://www.igrafx.com.

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