Tualatin, OR – June 15, 2025 – Umniah has announced the adoption of iGrafx, a global leader in Enterprise Operations Management (BPM), to improve workflow efficiency and enhance productivity across its units.

This strategic move is part of Umniah’s ongoing efforts to enhance its operational efficiency and streamline business processes, and represents a new affirmation of the company’s commitment to continue investing in advanced technologies, especially process intelligence solutions, to provide superior services to its customers.

The new system was implemented at the company’s headquarters in Amman and  was fully implemented in May this year, and  the implementation  of iGrafx is expected  to lead to significant improvements in the  governance of Umniah’s entire system of procedures and policies, including improved operations management, cost reduction, and increased service level. This will result in a smoother experience for Umniah’s customers. At the industry level, this step sets a new standard for operational excellence and innovation.

Commenting on the move, Eng. Amjad Farooqa, Executive Director of Information Security and Business Continuity at Umniah, said: « The adoption of iGrafx marks a  milestone in our journey towards operational excellence, as we believe that integrating modern technologies into operations management will enable us to achieve unprecedented levels of efficiency and flexibility. This step not only enhances our internal experience, but also directly reflects on the quality of services provided to our customers in terms of speed, accuracy and response. »

Shoeb Javed, chief product officer at iGrafx, said: « We are proud to partner with Umniah on their journey towards operational excellence. iGrafx’s solution  is designed to enable organizations to understand and optimize their operations like never before. We are confident that Umniah’s adoption of this solution will bring significant benefits and strengthen its position as a leader in innovation in the telecommunications sector. »

This collaboration is part of Umniah’s broader strategy to accelerate the digital transformation process within the company and enhance its competitiveness in the telecommunications market by adopting the latest technological innovations, ensuring its readiness for future growth and expanding its services efficiently and sustainably.

About iGrafx

iGrafx is the global leader in process intelligence and process management, helping organizations discover, design, and optimize their business processes to increase productivity, reduce costs, and ensure compliance. More than 2,000 customers worldwide are realizing value with iGrafx. Learn more by visiting https://www.igrafx.com