Best Practices for Operational Excellence
Gain a more complete picture of how processes work, pinpoint exactly where problems occur, capture best practices, and share throughout the business.
Operational excellence functions as the foundation for organizational transformation that unlocks full business value. By understanding what customers want and driving internal efficiencies, businesses are better equipped to meet expectations. Improvements and innovation developed by the operational excellence team have a lasting impact across the organization and can more quickly improve the company’s bottom line. Operational excellence teams can only be successful once three criteria are met:
- Full visibility and transparency on end-to-end processes across departments and divisions
- Culture that supports continuous improvement and process change
- Process improvement and process monitoring are implemented and continuously reviewed and adjusted for lasting change
However, lack of process visibility and inefficient processes themselves can often thwart operational excellence initiatives.
Process Transparency Yields Process Improvement
Process transparency is required across the organization and across many industries. Examples include the home loan sector, an industry where fierce competition is causing unprecedent customer churn. In trying to understand how and why this occurs, the operational excellence team can leverage process mining to gain a more complete picture of how the home loan, or similar process, is working. It is then possible to pinpoint exactly where the problems occur, what might constitute best practice, and how to both improve the process and to share that best practice throughout the business. After all, any improvement in process can improve customer experience, which can result in a customer saved.
More Visibility, More Impact
Without this visibility into the as-executed processes of an organization, it is nearly impossible to make meaningful change. Often a business will revise a known process without impacting results. The reason for this is not all processes occur as written.
Process mining enriches the analysis and allows organizations to gain awareness to their business process, enabling them to achieve measurable success as it relates to their operational excellence initiatives. With iGrafx, businesses can leverage patent-pending process mining technology combined with machine learning and artificial intelligence in an easy-to-use, highly functional interface. Using the right solutions, teams can better understand the original process plan, gather data on what actually occurs, and seek areas for improvement and optimization.