IGRAFX SUPPORT

Help is Here

Learn more about the many ways iGrafx supports businesses to become more efficient, reach company goals, and maximize results.

CUSTOMER SUPPORT

Submit a Support Ticket

Use Service Desk ECHO to submit a support request, bug report, feature request, or follow the status of an existing ticket. 

View ECHO User Guide

Informational Material

Knowledge Base

Admin Guide

User Guide

System Requirements

SUPERIOR TECHNICAL SUPPORT

Get Back to Business Faster

With iGrafx Superior Technical Support, you can focus on what’s important. When an issue arises, the process professionals are ready to help. 

Superior Technical Support delivers the following features and benefits:

Key Features

  • Help with troubleshooting, use, and operating issues associated with iGrafx software.
  • Email or web form available 24 hours a day for specific inquiries about purchased products.
  • Answers and replies to phone or email enquiries guaranteed within two business days.  

NOTE: Requests must be made in writing on a working day during regular business hours between 10:00 and 16:00. For requests received after hours on a working day or requests received on a Saturday, Sunday, or holiday, the two-day time limit will begin at 10:00 am of the next working day. 

Completion is only possible in combination with a valid maintenance contract. If this expires, the iGrafx Superior Technical Support will also expire. 

Key Benefits

  • Peace of mind delivered through fast, professional support for all iGrafx products.
  • Increased productivity enabled by minimizing downtime for users.
  • Built-in value with unlimited support inquiries for contacts, cost transparency, and free online remote maintenance. 

Customer Software Downloads

The iGrafx Customer Software Download Center allows customers with purchased licenses to access their iGrafx software electronically.

License Platform Download

License Desktop Download

Request Maintenance

Archive Client Documentation

Developer Resources

Help Center

Sample Files

Tutorials

Tips & Tricks