Map a Journey to Success
The most competitive businesses in the world are the ones that know their customers and serve their needs most effectively.
Know Before They Go
Customer experience optimization is critical to improving loyalty and retention, while also driving new sources of top-line revenue growth. In most cases, users don’t report their pain points, they simply discontinue the relationship. However, solutions that identify the needs and predict the intent of customers deliver a crucial advantage to businesses.
By supporting customer experience with iGrafx, businesses can:
Journey Modeling Beyond Mapping
Create journey maps and models for customers, employees, partners, and more. Link processes with journey elements and display your results.
“After a full review of the processes and touch points involved in the customer experience, a decision was made to deploy an e-signature solution with enforced business rules, along with guided questions to improve sending the correct form the first time. Additionally, existing processes could be merged to provide fewer touch points. The result was a 20 percent reduction in touch time and a 1500 percent return on investment.”