Transform Shared Services to boost productivity and cut costs
Document, analyze and optimize critical processes to drive measurable efficiency gains.
Achieving Transformation in Shared Services
Shared Services Organizations are responsible for centralizing and standardizing various business functions to improve efficiency, reduce costs, and improve service quality, all while maintaining compliance and managing risk. With process intelligence, these teams can deeply understand how processes are executed across the organization, design standardized and optimal versions of processes, and make data-driven decisions that drive maximum efficiency.
Benefits
01
Increase Productivity
Identify inefficiencies and automate key processes to reduce manual work and enhance the speed of execution, improving overall productivity. Continuously monitor and optimize processes to ensure higher efficiency and focus that time on value-add activities.
02
Reduce Costs
Streamline high-volume, transactional processes such as AP, AR, P2P, and others to eliminate unnecessary steps and reduce costs without compromising quality. Validate the impact of cost-cutting measures and ensure consistent output.
03
Ensure Internal & External Customer Satisfaction
With a deep understanding of customer journeys across every touchpoint, uncover delays and bottlenecks to improve the quality and speed of services and deliver exceptional customer experiences.
Delivering Value Across Business Functions
Finance & Accounting
Get the insights you need to reduce costs, maintain compliance, and maximize efficiency. For example, the following functions can benefit from transformation efforts:
- Accounts Payable Management
- Accounts Receivable Management
- Financial Reporting & Analysis
- Budgeting & Forecasting
- Regulatory Compliance & Reporting
Human Resources
Streamline processes with deep process understanding and real-time decision-making. For example, the following functions can benefit from transformation efforts:
- Talent Acquisition & Onboarding
- Compensation: Benefits & Payroll
- Employee Performance & Development
- Compliance & Regulatory Reporting
Procurement
Streamline high-volume, transactional processes, ensure compliance to SLAs, and minimize costs. For example, in Purchase-to-Pay (P2P) processes. In addition, the following functions can benefit from transformation efforts:
- Supplier Management
- Supplier Performance
- Risk Management
The iGrafx Approach
Discover
Visualize and analyze real-time process data to identify areas for optimization, automation, and risk mitigation, ensuring a data-driven approach to transformation.
Shared Services Organizations need comprehensive visibility into as-is processes. iGrafx offers a suite of capabilities that enable this, including process mining, task mining, and process mapping.
Design
Document, model, and standardize processes to eliminate operational silos, ensure best practices are followed, and improve service delivery across business units.
iGrafx’s process design solutions, such as our BPM solution and process simulation capability, allow shared services professionals to model and test proposed improvements without relying on guesswork.
Optimize
Predict how process changes will impact productivity, cost, and compliance—ensuring shared services operations remain resilient and adaptive to change.
Achieve optimal, gold standard processes by implementing impactful improvements with the help of iGrafx’s predictive analytics and process monitoring tools.
Featured blog
01
Shared services were supposed to be the efficiency silver bullet. Pull all the support functions into one hub, standardize processes, and watch costs drop as efficiency grows. But reality tells a different story entirely. Current research reveals a troubling gap between shared services theory and
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