Patent-pending process mining technology combines with machine learning and artificial intelligence in an easy-to-use, highly functional interface.
“Process mining adds a tremendous amount of value to process improvement, but it’s only one piece of the puzzle. What iGrafx is doing is completing the picture by adding process mining alongside their proven modeling, discovery, and mapping solutions to provide a complete process improvement vision and to accelerate the work of today’s business analyst.”
Complete Process Awareness
iGrafx Process Explorer 360 delivers advanced process mining capabilities and is part of a comprehensive business process management (BPM) strategy.
Comprehensive business process management (BPM) starts with the deep discovery of existing systems.
Equipped with this knowledge, all interactions can then be mapped back to the intended design.
With iGrafx process mining, businesses gain a more holistic approach to process improvement.
WHY CHOOSE IGRAFX
Credit for Success
Leading European bank boosts home loan program and improves customer experience thanks to process mining from iGrafx.
“We want to improve our processes by removing bottlenecks and optimizing our lead times. iGrafx Process Explorer 360 for process mining reinforced our belief in investing in a future-proof solution.”
Crédit Agricole en Bretagne
Crédit Agricole en Bretagne experienced a decline in home loan customers. In trying to understand how and why this had occurred, the operational excellence group first had to understand how the home loan process was working.
Process Explorer 360 was easily able to manage the capture of processes spanning multiple departments, systems, and stakeholders. iGrafx proved itself more than capable of connecting to custom systems and standard workflow automation tools to deliver greater insight.
FEATURES AND BENEFITS
Big Benefits with Process Explorer 360
Leveraging Process Explorer 360, teams gain the ability to:
Capture accurate details of how the current process is working.
Identify both opportunities to improve processes in each of the regions, and areas where they can start to standardize the process to gradually reduce differences.
Consider which parts of the process might benefit from a shared services approach.