GET LEAN – VALUE STREAM MAPPING FOR OFFICE AND SERVICE

In this 60+ minute presentation, our special guest Karen Martin of the Karen Martin Group will show how being lean isn’t just reserved for Manufacturing processes – information-intensive operations such as Service and Knowledge processes have the ability to be lean too.

What’s covered:

• The key differences between Manufacturing and Office/Service Value Stream Maps
• The process of Value Stream Mapping in Office and Service environments
• Common wastes in Office and Service environments and goals for future state planning
• Digitally capturing, sharing, and storing Value Stream Maps