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7 Steps to Process Excellence

Written by Guest Blogger, Ian Hawkins, Editor at PEX Network. If you think your PEX lacks pep, here are 7 steps to achieving Process Excellence. 1. Put your customer at the heart of it The Lean principle is to put your resources into what adds value to the customer and do your best to stop doing anything that doesn’t. From this fundamental idea, books, business plans, and training programs have been…

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The Future is (Almost) Now… Is Your CoE Ready?

As I look forward into 2019, and reflect on 2018, I see ‘the future’ rapidly becoming the ‘the now.’ From the increasing number of things I can do on my smartphone, to the ability of using a website—and the process automation behind it—to accomplish what I used to…

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Binary Thinking is for Computers, Not People (or Robots)

People are excited about Robotic Process Automation (RPA), and for good reason. RPA has the promise to improve customer outcomes and the bottom line. RPA will likely even help engage remaining workers in higher-value efforts, thus increasing their engagement; and engaged employees bring more value to…

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A Picture is Worth a Thousand Words…and Isn’t the Whole Story

As the old saying goes, ‘A picture is worth a thousand words.’ Process diagrams can help people quickly understand the activities of a process, their interconnections, the logic or decision-making that happens, and so on. It can be much more intuitive than words alone to describe what’s…

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iGrafx Releases 17.5

It’s a new year and what better way to start than with a new release of iGrafx. For many years, iGrafx has offered a powerful mapping and modelling tool with a collaborative platform in which to share and govern those processes. With the release of iGrafx 17.5, we are happy to let you know that…

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