How to Ensure Success with Process Mining: The Six Steps Every Company Should Follow
Over the past few years, there’s been a lot of hype about process mining. Businesses across the globe are adopting mining tools to take advantage of data-driven insights that allow them to streamline their business operations. They do this to save time and reduce costs, helping companies achieve strategic goals and maintain a competitive advantage. […]
What is Process Mining?
If you look behind the scenes of any successful business, you’ll see them maximizing productivity, making quick decisions, and optimizing business processes. While companies in the past had to evaluate business processes manually, today’s technology makes process mining an effective way to analyze data and leverage it to enhance operational efficiency. According to PEX, 90% […]
What is Business Process Management, and Why Do Companies Need It?
By Kim Scott There’s a lot of information to be found on the internet about what defines Business Process Management (BPM). Ranging from ‘a structured approach to improving processes,’ to ‘methods to discover, model, analyze, measure, improve and optimize business processes’ and more. Ask ten people, and you’ll likely get at least 11 answers […]
Predictive Analytics: Digging Deeper to Get Things Done
An Intellyx BrainBlog for iGrafx In our previous chapter on automated decisioning, we discussed the importance of bringing together all of the real-time and historical data necessary for a human expert to make better decisions in the moment. As we shift our gaze from the present to the future, we uncover another critical factor in […]
iGrafx Recognized as a Leader in The Forrester Wave™: Process Intelligence Software, Q3 2023
By iGrafx Chief Product Officer, Shoeb Javed Industry analyst firm, Forrester, recently released The Forrester Wave™: Process Intelligence Software, Q3 2023 and named iGrafx a Leader! In this blog we’ll take a look at the report’s findings and offer a deeper dive into what the Forrester report says about iGrafx process intelligence software. What […]
Building a Better Business Through Process Mining
By James Berracoles, Solutions Engineering Manager, iGrafx No matter what industry or vertical you’re in, a few principles are true across the board. For one thing, your business must have a solid value proposition that differentiates it from competitors. For another, you should understand, and prioritize, your customer or client’s needs, while making decisions […]
Mind the Gap: Why True Business Process Optimization Needs Process Design
By iGrafx Chief Product Officer, Shoeb Javed It’s no secret that in today’s competitive business environment, carrying on with a “business-as-usual” approach isn’t enough. Businesses today face a new set of challenges. They are under increasing market pressure to enhance customer satisfaction, boost performance, and deliver on the promise of truly streamlined, truly digital […]
Rediscovering the Lost Art of Automated Decisioning
Process automation has come a long way over the last two or three decades. We’ve evolved away from a classical definition of business process management (BPM), which largely consisted of rote, single-threaded sequences of steps, interrupted by decisioning activities, where a human domain expert steps in to make a selection or handoff that hopefully keeps […]
Centene Adopts Intelligent Process Management to Achieve Strategic Goals
The following is a transcript of a recent news story about iGrafx customer, Fortune 500 healthcare company Centene. Health insurance companies operate in an increasingly complex environment, which often includes regulatory changes, technological advancements, and meeting the ever-evolving needs of both members and providers. According to Anika Gardenhire, Chief Customer Experience Officer, Centene, “Some of […]
How to Make Process Automation Work
What do you think of when you hear the word automation? Robots assembling cars on an assembly line? Computers filling in forms on web pages by themselves? Or maybe you think of ChatGPT writing an essay or creating a Van Gogh-like painting? In the enterprise context of knowledge work, automation typically refers to taking […]