Tracking performance, accountability, and compliance across multiple systems is messy. Data lives in silos, ownership shifts between teams, and risks slip through the cracks until they become costly problems. Traditional dashboards don’t solve it; they only give partial, outdated views.
iGrafx Process360 Live changes that. By tying real-time dashboards directly to live process models and RACI roles, it delivers accurate KPIs, clear accountability, and audit-ready risk insights. Every team sees the same trusted data, customized to their role.
Here’s how these dashboards turn scattered information into a single source of truth — and why they’re critical for leaders, risk managers, and process owners alike.
The Problem with Traditional Dashboards
Process owners struggle with three critical blind spots. First, they can’t see process performance in real time. Second, they don’t have clear visibility into who’s accountable when processes cross departments. Third, risks hide in the gaps between systems and teams until they cause actual damage.
Process360 Live eliminates these blind spots with:
Real-Time KPIs for Instant Clarity
The platform’s live process monitoring and analytics act like a continuously updating window into your operations, streaming in the latest metrics that matter.
With the help of iGrafx Process Mining, you can track custom Key Performance Indicators (KPIs) for each process in real time. Because the system pulls data from wherever it lives (with built-in ETL integration for systems like ERP, CRM, etc.), your KPIs update continuously with near-real data feeds.
One global financial services team identified hidden bottlenecks and implemented fixes after unifying their process data and dashboards. The result: over €400,000 in annual savings and a 60% decrease in processing time.
Built in Accountability with RACI and Drill-Down Insights
A dashboard isn’t helpful if it only shows what is wrong but not who is responsible or why it’s happening. iGrafx Process Design keeps accountability front-and-center by mapping RACI roles (Responsible, Accountable, Consulted, Informed) to your processes and visuals.
Knowing who owns a problem is only half the solution; you also need to understand why it’s happening. That’s where Process360 Live’s drill-down capabilities become essential. Interactive dashboards support performance trees that let you break high-level KPIs into component parts.
Suppose your overall customer satisfaction score is yellow this month instead of green. You can expand that top-level KPI to see satisfaction by region, and it becomes obvious that North America’s (NA’s) drop to red at 86% is what’s pulling down the average. Click again, and you can trace that drop to a specific factor, maybe a surge in late deliveries in NA.
Of course, this level of detail and accountability only works if each person sees information relevant to their role. Process360 Live lets you customize dashboards and set granular permissions to provide unique, “fit-for-purpose” views for everyone. A supervisor might focus on daily throughput and quality stats, while an executive sees high-level trends and risk heat maps.
You can set up user groups by department, role, or region and assign view rights so that dashboards remain clean, secure, and focused on the metrics each person can influence.
Risk Management Through Process Visibility
Scattered, lagging dashboards create blind spots in risk and compliance, where small failures can escalate into regulatory nightmares.
Process360 Live tackles this head-on by embedding risk controls and compliance tracking into its live dashboards and reports. You can link business rules, control checkpoints, and even external regulations directly to your process models, and then monitor them in real time.
In fact, the platform can automatically compare actual process execution against the expected model to surface any deviation, generating audit-ready evidence. This means exceptions or compliance issues can be both flagged and also documented for later review with the help of iGrafx Process Mining.
To make life even easier for risk and compliance teams, Process360 Live provides reports and visualizations focused on governance.
One iGrafx customer, a major automotive supplier, consolidated seven regional process systems into one global repository, capturing hundreds of workflows in one place. This standardization ensured uniform compliance with ISO 9001 and freed the company to innovate rather than reinvent processes at each branch.
The platform’s governance capability includes the ability to perform regularly scheduled lifecycle actions, so that when a policy document is updated or a control is added, review and approval cycles may be initiated with the accountable individuals in the loop. This keeps process documentation and controls up to date on a regular cadence, reinforcing compliance as a continuous practice rather than a last-minute scramble.
Improved Decision-Making
Process360 Live offers powerful insights with an intuitive, web-based interface supporting a user-friendly experience. Even non-technical users can navigate the dashboards, drill down into charts and process diagrams, and see the implications of process changes.
When teams across IT, operations, and compliance view the same metrics and models, collaboration improves massively. People trust the data and focus on solving problems instead of debating whose spreadsheet is correct. Decisions are made faster and lead to better performance because they’re grounded in data.
Ready to leave the guesswork and scattered reports behind?
See for yourself how live dashboards can drive your next win. Book a personalized Process360 Live demo today and experience the difference real-time insight and accountability can make in your organization.