In many organizations, process information is stored in Excel, Word, PPT or Visio files, tribal knowledge is locked in people’s heads, and different teams tackle the same work in completely different ways. When auditors ask for proof of controls, you’re scrambling to pull together the necessary documentation, and may not know if documents you have are current. When leaders try to improve efficiency, nobody knows what the “current state” looks like.
This is where iGrafx Process360 Live comes in. By combining process mapping with rich process modeling in a central and governed location, it transforms chaos into clarity and creates a single, accurate system of record, driving process improvements and ensuring compliance.
The Hidden Cost of Poor Process Documentation
When processes aren’t properly documented, several costly problems emerge:
- Increased Risk: Processes become susceptible to human error, leading to inconsistent outcomes and potentially costly mistakes.
- Reduced Productivity: Employees are forced to rely on what they remember or can easily find about the process, slowing down operations, increasing redundancy, and hindering overall productivity.
- Lower Efficiency: It becomes nearly impossible to pinpoint inefficiencies, hindering your ability to optimize workflows and improve performance.
- Impeded Compliance: Demonstrating compliance becomes a challenge, increasing the risk of regulatory penalties and making audits a stressful and time-consuming endeavor.
These issues compound over time, slowing growth, increasing risk, and frustrating both employees and customers.
Smarter Process Mapping
Process mapping offers visual representations of business processes designed to give a high-level overview of a process. With maps, stakeholders understand the key steps and flow, making it easier to uncover areas for improvement.
Here are a few ways Process360 Live supports process mapping:
BPMN Support: Diagram processes with standardized, industry-recognized BPMN 2.0 notation, with automatic shapes and lines built on extensive rules, and built-in rules-checking. You can even upload a Standard Operating Procedure (SOP) document, and iGrafx’s Pia+ (GenAI Process Intelligence Assistant) will create a fully functional BPMN diagram instantly.
Value Stream Mapping: Leverage Value Stream Mapping, using pre-built templates or your own templates, to create clear and accurate VSMs. The VSM captures data like Takt Time, data at individual steps and inventory points, etc.; the diagram will do Timeline calculations for you.This helps companies quickly and easily visualize and analyze the end-to-end process, making it easier to spot waste, improve flows, and ensure customer value. You also have a central electronic version that’s easy to collaborate on and update; no worries about stickies falling off a sheet of paper.
Journey Mapping: Quickly create Journey maps with the necessary shapes, swimlanes, and/or sections. This means teams can visualize the customer experience across moments and touchpoints, identifying pain points and opportunities for improvement.
Hierarchical Maps: Build multi-level process maps, allowing teams to break down complex processes into sub-processes that are reference from the parent map, or can be represented separately. This helps companies easily understand relationships, responsibilities, and priorities across an organization or process.
Process Modeling: Adding Enterprise Context / Digital Twin
Process modeling with Process360 Live creates a rich, dynamic, and detailed representational model (or elements of a ‘Digital Twin’) of how the process works within the context of the overall business environment. Process models help users to analyze and report on processes throughout the organization. Processes become a long-term reusable asset that can drive process improvement and management in your organization.
Capabilities include:
- Attach roles and systems so ownership and IT dependencies are crystal clear.
- Embed risks and controls directly in the process model, integrating with GRC (Governance, Risk, Compliance) systems and Risk Assessment frameworks.
- Track metrics like cycle time, cost, throughput, or error rates, linking them directly to processes.
- Use reusable “enterprise objects” (Processes, roles / orgs and other ‘actors’, systems, inputs/output, risks, KPIs, etc.) across multiple processes, saving time and keeping everything consistent.
- Perform powerful reporting on the information you’ve created. Perform gap analysis, GRC (risk/control) reporting for audits and compliance, understand impacts of system updates, etc.
The result is a dynamic representation of your operations, far more powerful than static flowcharts or siloed SOPs.
A Centralized Process Repository
With Process360 Live, all process related information is documented, stored, and managed in a centralized hub. This single source of truth facilitates many benefits:
- Standardization: Provides a single, approved source for consistent process execution across the organization.
- Process Improvement: Facilitates analysis, identification of value or of bottlenecks, and implementation of best practices through centralized process documentation.
- Productivity: Provides easy access to process knowledge, reducing time spent searching for information and enabling efficient task completion.
- Governance: Strengthens governance by enabling clear accountability, enforcing compliance with regulations, and providing audit trails for process execution.
Built-in process lifecycle governance ensures:
- Version control with full change history.
- Review and approval cycles to keep documentation accurate.
- Collaboration tools so employees can comment directly on diagrams and suggest improvements.
This makes your process documentation a living, evolving resource rather than a dusty binder no one trusts.
Real World Results: Faster Improvement and Fewer Surprises
Let’s look at two organizations realizing value with iGrafx Process360 Live.
Banking & Finance
A financial services company struggled with understanding and visualizing how complex process were performing across multiple business units. With the help of end-to-end process maps, they finally had the transparency and insights they needed.
“For the first time there was a top-level picture of how the business operated,” one executive noted after mapping a mission-critical process. With that visibility, they uncovered redundant steps and rework loops that had been hiding in silos.
Fixing those issues led to over a 60% reduction in manual processing time, saving about €400,000 per year in operating costs. In short, mapping made the invisible inefficiencies visible.
Manufacturing & Compliance
A global manufacturer faced frequent audit findings because they couldn’t effectively demonstrate compliance with regulations. They lacked the necessary process documentation and proof that appropriate controls were in place. They used Process360 Live to model and standardize their processes and then embed risks and controls within the models.
The company went from scrambling during audits to having every process and control at their fingertips. In fact, after rolling out iGrafx, they saw “far fewer deviations” in audits and significantly greater conformity to their ISO standards enterprise-wide. By linking processes to the same set of controls and policies in one system, nothing fell through the cracks. Audit preparation that used to take weeks turned into a quick review of their centralized dashboard.
Ready to Fix Your Process Documentation?
Process360 Live gives you the tools to capture processes fast, model them with context, and keep them current with built-in governance. Instead of scattered documents and outdated SOPs, you’ll have a single, trusted system of record that drives efficiency and compliance.
If you’re ready to get started, book a Process360 Live demo with iGrafx.